Customer Service Representative
Resume:
Ayla M. DeJesus Sacramento, CA *****
*************@*****.***
EXPERIENCE
August 1, 2024- December 1, 2024
Randstad USA(Temp) eShipping Distribution Services 3765 Channel Drive, West Sacramento, CA 95691 - Dedicated account lead/Traffic Coordinator
● Dispatch/Taking phone calls
● Problem solving
● Routing
● Process returns
● Small parcel packing
● Account meetings
● Account management
● Walk throughs
● Quality check
● Cycle count/physical inventory
June 1, 2024- July 26, 2024
Randstad USA(Temp) Advanced Logistics 4318 Dudley Blvd, McClellan, CA 95652 - Account Executive/Dispatch
● Work with Microsoft Software
● Dispatch/Taking phone calls
● Prepare Driver Paperwork
● Give quotes
● Close/create orders
● Work with 3PL management system
● Use Trello
● Close/create orders
SKILLS
Bilingual(reading,writing,s
peaking)
Handling money
Customer service
Custodial
Training
Problem solving
Aissiting
Fast learner
Ability to multi-task
Type 40 words per minute
Create powerpoints/excel
Organization/
communication Skills
Punctual
Reliable
Dependable
Confiable
Microsoft software
Routing/Dispatch Systems
Translating
Management
AWARDS
August 1, 2023- December 1, 2023
Randstad USA(Temp) Ryder Logistics West Sacramento, CA 95691 - Customer Service Representative/Dispatch
● Routing
● Supervise staff
● Work with major appliance brands
● Work with COSTCO,
● Check in
● Descartes routing system
February 6, 2023- July 30, 2023
Randstad USA(Temp) Nesco Resource/Maximus 11050 Olson Dr, Rancho Cordova, CA 95670 - Customer Service Representative
● enroll into Managed Care Plans(MCP)
● Follow Health Care Options(HCO) guidelines
● Answer calls
● Find the best plan available to the beneficiary
● Process Emergency disenrollments
● ISO Certified
● Verify personal information
● Agency referrals
July 7, 2020- October 31, 2022
Tforce Premier Distribution(PPM) 2660 Industrial Blvd, West Sacramento, CA 95691 - Customer Service Representative
● Dispatch/Taking phone calls
● Problem solving
● Supervise staff
● Train new employees
● Work with major appliance brands
● Work with The Home Depot, COSTCO, Home warranty
companies, new home builders
● Paperwork such as; driver routes, return authorizations, check in, merchant buy back checks
● Move appliances, organize, clean
● Translator
February 1, 2019-November 7, 2019
Honor Roll
Softball 2013 MVP
Certificate of completion for
UC Davis Summer Medical
Class
Food handlers certification
LANGUAGES
English, Spanish
Safety Center Incorporated 3909 Bradshaw Rd, Sacramento, CA 95827 - Program Staff
● Taking phone calls
● Class Enrollment
● Handle consumer personal information such as ; DL/ID number, credit/debit cards, court case numbers
● Supervising driving simulator
● Planning,setting up, and taking down events
● Handling the Teen Safe Driving Contest Sponsored by the Allstate Foundation
EDUCATION
September 03, 2010 - June 09, 2015
Rosemont High School, 9594 Kiefer Blvd, Sacramento, CA - High School Diploma
Graduated with a 3.5 GPA, on the honor roll all 4 years, played softball all 4 years
August 24, 2015 -January 2016
Sacramento City College, 3835 Freeport Blvd, Sacramento, CA
- LVN(AA)
Not complete, changed major
August 1, 2023 -Current
Sacramento City College, 3835 Freeport Blvd, Sacramento, CA
- Psychology
Contact this candidate