A Team Service Representative

Adrian Jackson

Scarborough, ON M*H *J* 647-***-****

***********@*****.***

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Seeking a position where I can contribute with a strong work ethic, attention to detail, and commitment to creating a clean, safe, and welcoming environment.

Skills

Strong organizational and time-management skills

Exceptional communication and interpersonal skills

Ability to work independently and as part of a team

Detail-oriented and able to handle multiple tasks simultaneously

Safety and Hazard Awareness

Maintenance and Repairs

Physical Stamina

Leadership Skills

Computer Skills

Work Experience

March 2011 – December 2024

Damage Prevention Technician

Canadian Locators, Markham

Read site maps, area maps, and blueprints to determine the location of underground electrical cables, water lines, sewer lines, streamlines, gas lines, telephone lines, and other communication lines.

Vital main watch for Enbridge Gas

Mark the buried utility location and communicate relevant information to excavation personnel.

Complete tickets on time and upload them to the locator base.

Safely operate company vehicles and maintain a professional appearance.

Responded to emergencies quickly and effectively, mitigating potential harm and reducing property damage

Used appropriate cleaning products for different surfaces and materials to ensure safety and prevent damage

Performed preventive maintenance on vehicles to identify and fix potential issues before they caused damage or malfunctions

Group leader/Assistant District Leader

April 1998 – January 2011

Customer Service Representative

Rogers Communications, Toronto, ON

Listen to customers, analyze their needs and offer adapted solutions.

Promote Rogers' products and services.

Take appropriate action to resolve issues efficiently.

Identify customer's need for additional Rogers’s products and services.

Take accountability to solve issues from beginning to end

Assist with quality assurance

Acting Team Manager

May 1998 - January 2020

A&D Janitorial

Scarborough, Ontario

Cleaning floors, walls and carpets.

Clean and sanitized restrooms while following proper procedures

Follow proper procedures when using chemicals and supplies.

Greeted customers in a friendly and professional manner

Education

September 1996- June 1998

OSSD

Sir Wilfred Laurier Collegiate at Scarborough

September 1992 -1996

RH King Academy at Scarborough

Languages

English

Certifications

Certified, First Aid and CPR

Confined Space Training

Warehouse and Forklift Experience

References

Available Upon Request

Contact this candidate