Call Center Representative
Resume:
Jennifer Donald
Mt. Clemens, MI 48043
****************@*****.***
Skills:
Excellent computer skills with strong knowledge of Microsoft Applications including outlook, word, excel.
Outstanding communication skills, interpersonal skills, great attention to detail
Self-Starter with outstanding problem-solving skills
Employment:
U.S.T Health Proof, Mt. Clemens, MI. Call Center Representative. 12/2023-03/2025. Took in-bound calls for BlueCross BlueShield of Washington, N. Dakota, Iowa, and Vermont. Helping with giving benefits, claims information, billing and Coding. Mailing out booklets, member Id cards. Following H.I.P.P.A regulations and rules. Also knowing the Medicare rules and regulations. Took between 70-120 calls a day.
U.S. Medical Management (V.P.A), Troy, MI Outreach Medical Specialist, 06/2022-9/2022
Take In-bound & out-bound calls making appointments for Visiting Physicians of America & nurse’s practitioners in the Tri-county area.
Door Dash, Metro Detroit, MI Delivery Driver, 08/2021-Present
Deliver food & merchandise from business to residential homes & businesses.
Covius Settlement, Madison Heights MI, Data Entry Mortgage Processor, 05/2020-08/2020
Input mortgage information, title information along with the deed. Quality checked information regarding borrower & financial intuition information.
BlueCross BlueShield, Southfield MI, Document Support Specialist, 02/2020-05/2020
Processed in-bound/In-house email request for documents to be scanned or emailed out to members & other co-workers.
Dialog Direct, Troy MI, Call Center Representative, 02/2019-02/2020, Answering in-bound calls for BlueCross BlueShield regarding members coverage, information regarding their premiums, referrals and payment inquiries.
I.D.S, Madison Heights MI, Accounting Coordinator-Mail Dept., 08/2015-02/2019
Handled all outgoing mail, moving of files, data entry, and inventory checks daily.
Allegra Direct, Troy MI, Call Center Representative, 08/2009-02/2011
Processed In-Bound Call for BlueCross/Blue shield, Updating Plans & Coverage.
Per-Se Technologies, Clinton Twp MI, Medical Biller/Coder, 08/2003-10/2005
Read medical reports from hospitals, Data entry, correspond with doctors, Used HIPPA regulations & followed procedures
Education:
Oakland University College, Rochester, MI 01/2021-03/2025
Major: Business Management/Accounting
Oakland Community College, Royal Oak, MI 08/2011-05/2016
Major: Accounting/Business Management
Associate’s degree
Dorsey Schools, Roseville, MI 08/2002-08/2003
Major: Medical Billing & Coding
Certificate
Mt. Clemens High School, Mt. Clemens, MI 08/1994-06/1999
Major: Accounting
Diploma
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