Customer Service Branch Operations

Motivated, dedicated, and result-oriented banking professional with over 8 years of experience in customer service, branch operations, loan processing, and financial administration within cooperative and commercial banking institutions. Proven track record of excellence in operations, customer service, loan management, and leadership. Recognized twice as “Best Employee of the Year” for outstanding performances and contributions. Eager to contribute my skills and expertise in leading and growth-oriented banking institutions in Canada. Customer Relationship

Management(CRM)

Branch Operations and

Administrations.

Loan Processing and Recovery

Financial Reporting & Auditing

Core Banking software(Flexcube,

Finacle, Cosys)

Marketing & Client Outreach

Regulatory compliance & Risk

Management

Cash Handling and Teller Operations.

Janata Bank Nepal Limited

Gatishil Women Multipurpose Co-operative Limited-Nepal Junior Assistant

Branch Manager

Delivered several customer care services while handling deposit, withdrawal, and account queries Supported daily branch operations including vault operations, document archiving, and service reporting. Assited branch-level marketing campaigns to acquire new accounts and increase product penetration Performed all aspects of branch operations: staff operations, supervising, loan disbursement and recovery. Played a key role in growing the cooperative's client base and loan portfolio. Conducted financial risk assessments and ensured compliance with guidelines. Global IME Bank Limited-Nepal

Master of Business Studies (M.B.S) General Banking Training - BTI Nepal Bachelor of Business Studies (B.B.S)

Internship-Agricultural Development Bank(Cash &

Recovery Department)

Computer proficiency in MS Word, Excel,

PowerPoint, Tally, Cosys, Finacle, and Flexcube.

Awarded best employee of the year in 2017 & 2018.

High School(+2)- Management Stream Fluent in English, Nepali & Hindi Assistant

Tribhuwan University- Waling Multiple Campus,

2022, Nepal

Tribhuwan University- Pioneers English Higher

Secondary School, 2016, Nepal

HSEB- Pioneers English Higher Secondary School,

2012, Nepal

Managed front desk operations including customer handling, KYC verification, and teller operations. Supported branch administration, loan processing, and transaction compliance. Promoted and sold banking products and services to meet the branch targets. Maintained a high level of customer satisfaction through timely resolution of queries and disputes. Aug 2019 - May 2025

Sep 2018 - Aug 2019

May 2016 - Aug 2018

PROFESSIONAL SUMMARY

+1-437-***-****, ************@*****.***

3140 Dundas Street West, Toronto, Canada on M6P 2A1 Anita Kafle

PROFESSIONAL EXPERIENCE

EDUCATION CERTIFICATIONS AND REWARDS

KEY COMPETENCIES

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