Customer Service Total Loss
Resume:
MELVIN V RAMIREZ
Denver, CO 80219
**************@*****.***
Cell 303-***-****
OBJECTIVE
A challenging position where I can utilize my set of skills, knowledge, communication and customer service qualities in a very competitive business environment.
QUALIFICATIONS
Background in customer service, problem solving and sales. Extensive expertise in insurance, finance and marketing. Great knowledge of computer software such as Excel, Word, Outlook Express, Teams, PowerPoint and proprietary software from various corporations I worked with. Ability to speak, write and read Spanish Language, also fluent in French and Italian.
HIGHER EDUCATION
University of La Verne online, Master of Science in Business Administration, expected graduation date 2027.
University of La Verne, bachelor’s degree in business administration (2008).
Los Angeles Valley College, Associate Degree in Arts, French Language (2001).
San Francisco City College, Professional Certificate in International Business (1999).
RELEVANT EXPERIENCE
August 08/2022 to May 2025
State Farm Insurance – Total Loss Specialist Denver/ Remote work
Negotiate settlements for Total Loss Vehicles.
Pay repairs facilities for storage and towing fess.
Process paperwork for Name Insureds and Claimants.
Mail documents and fill out title related documents.
Issue payments to Name Insureds and Claimants.
Sent tasks for towing to Salvage Facilities to pick up total loss vehicles.
Handle complex scenarios in total loss such as total theft and Estate Claims.
Follow up rules and regulations set by the State Legislature.
Detect potential fraud indicators and if necessary, refer claim to the Special Investigation Unit (SIU).
Reassign claims that do not meet the total loss criteria.
Return voicemails.
Keep continue education (CE) courses for licensing requirements.
UBER AND LYFT
November 2019- August 2022 Denver, Colorado
Provide transportation to riders to safely get from point A to point B.
Follow up traffic rules for safely driving.
Be courteous with riders.
Comply with conditions of self-employment provided by Ride-Share companies.
LIBERTY MUTUAL INSURANCE
July 2015-February 2019
Claims Adjuster Denver Colorado and Orlando, Florida.
Verify facts of loss for new claims.
Handle single and multiple vehicle accidents.
Conduct and resolve coverage investigations issues.
Review loss history and other previous related data for new claims.
Initiate recorded interviews for liability determination and make liability determinations.
Refer claims for subrogation.
Process, pay and analyze merits of claims for name insureds, claimants and body shops.
Follow State Guidelines in all 50 States for compliance of claim handling.
Speak Spanish to Spanish speaker customers after proficiency test assessment.
Detect and report fraud indicator to the Special Investigation Unit.
REFERENCES
Ariana Romero, former co-worker and friend 407-***-****
Nadine Johnstun, friend 435-***-****
Daniele Vandyke, former co-worker and friend 720-***-****
Paul Melendez, former supervisor 813-***-****
Contact this candidate