Customer Service Representative

Bubele Rodolo

Customer Service, Sales & Logistics Specialist

Professional Summary

A seasoned Customer Service Representative with over a decade of expertise in Customer Service, Sales, and Logistics. Thriving in roles at renowned companies such as South African Breweries, Heineken Beverages, and presently at Diageo as a Customer Service Relationship Manager for a Key Account. Passionate about Supply Chain Management, Logistics, and delivering unparalleled Customer Service. Committed to continual growth, skill refinement, and embracing new challenges in my career.

Work Experience

Customer Service Representative (Customer Collaboration Team) 2023 to current Diageo SA, Midrand, South Africa

• Spearheaded National Key Account Collaboration for SPAR DC.

• Managed inbound & outbound calls, including order processing and addressing inquiries.

• Collaborated with Warehouse/3PL Transporters & Depots for accurate and efficient shipments.

• Proficient in order management, complaint resolution, and upselling.

• Maintained meticulous documentation & reporting of customer interactions and service activities.

CIC Direct Delivery Planner- 2023

Heineken Beverages

• Ensured accurate and timely customer order processing adhering to direct delivery policies.

• Managed National Key Account customer service.

• Addressed supply shortages and proposed alternative solutions.

• Efficiently planned bookings with Distribution Centres.

• Utilized SAP ECC/Pull Reports for order management and communicated effectively with the Transport Team.

Customer Channel Planner- 2020 to 2023

Heineken Beverages

• Oversaw Key Account Management and collaborated for seamless logistics operations.

• Managed Distribution Centre replenishment and mitigated delays effectively.

• Provided customers with real-time updates on truck routes and load ETAs.

• Facilitated order placement and stock sourcing for optimal customer experience. Customer Telesales Representative -2018 to 2020

Heineken Beverages

• Managed inbound & outbound calls, efficiently placing orders and resolving queries.

• Conducted sales campaigns and upselling initiatives.

• Proficiently handled conflict resolution to ensure customer satisfaction. Sales Representative/FMCG -2013 to 2018

South African Breweries

• Developed and maintained strong customer relationships.

• Influenced liquor retail pricing and maintained optimal stock levels.

• Conducted product promotions, sales presentations, and demonstrations. Education

• Certificate in Supply Chain Management: University of Cape Town (UCT)

• Marketing: Services Seta, Johannesburg

• General National Vocational Qualification in Business Studies/Business Administration: North Hertfordshire College, England, United Kingdom

• Certificate in Key Skills Communication: North Hertfordshire College, England, United Kingdom

• General Certificate of Secondary Education: North Hertfordshire College, England, United Kingdom

Training & Skills Development

Courses:

• Diploma in Operations & Supply Management

• Diploma in Supervision

• Certificate in Production Planning & Control in Industrial Engineering Institute: Alison Online Training

Accreditation: CPD (The United Kingdom Continuing Professional Development) Contact Information

Address: Johannesburg, Gauteng 2196

Phone: 060*******

Email: ***********@*****.***

Website: Portfolio

Personal Info: South African, Birth Date: 10.09.1985, Driver’s License: Code 10 Systems Proficiency

• SAP

• SAP CRM

• SALES FORCE

• GENESYS

• MS OFFICE

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