Data Entry, Customer Service, technical support

Kadejha Reed

+1-316-***-**** *********@*****.*** Wichita, KS 67208

WORK EXPERIENCE

Specimen Accessioner, LabCorp

January 2025 - Present

• Executed accurate sample labeling procedures to ensure proper tracking and identification of specimens.

• Performed efficient data entry tasks to retain up-to-date and accurate records in the database.

• Implemented quality control measures to uphold high standards in product consistency and reliability.

• Maintaining an organized and clean work area to promote a safe work environment.

Customer Service Representative, Hart pharmacy

June 2024 - December 2024

• Assisted with DME prescription refills to ensure timely access to products needed.

• Maintained accurate customer records to support seamless communication and service delivery.

• Handled payments efficiently, ensuring a smooth transaction process for customers.

• Processed orders promptly to meet customer needs and maintain inventory levels.

• Resolved customer complaints effectively to enhance satisfaction and loyalty.

• Provided medication information to patients and caregivers to promote safe usage and adherence.

Technical Support Specialist, Teleperformance

June 2021 - August 2023

• Provided remote support to clients, ensuring timely resolution of technical issues and enhancing user experience.

• Diagnosed and troubleshot various technical issues, facilitating efficient operational continuity for users.

• Created detailed technical documentation to process and enhance knowledge sharing within the team.

• Assisted customers with inquiries and technical challenges, delivering exceptional service and building strong rapport.

Nutrition Specialist, Touchpoint

January 2019 - January 2021

• Designed nutritious meal plans that aligned with dietary restrictions and promoted overall health and wellness.

• Tallying orders and ensuring guests or residents receive the correct quantity of food considering dietary changes.

• Completing daily, weekly, or monthly reports on a timely basis.

EDUCATION

East high school

2010-2014

High School Diploma

SKILLS

10 Key, Aliquot, Cash Handling, Customer Service Sales, Data Entry, Detail Oriented, Diet (nutrition), Durable Medical

Equipment, Food Safety Experience, Inventory Management, Medical Terminology, Pos Systems, Scheduling,

Troubleshooting

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