Production Support Debit Card

Adarsh Verma

Email: ***************@*****.*** Phone: +91-880*******

Professional Summary

Experienced IBM Mainframe Specialist with 6 years of expertise in production support, COBOL, JCL,DB2,IMS. Proven track record of delivering high-quality solutions in the banking and financial domains, including payment processing and debit card systems. Familiar with Agile frameworks and DevOps methodologies for driving operational efficiency. Adept at analysing and optimizing workflows, ensuring SLA compliance, and delivering critical system support. Adept at integrating DevOps practices, utilizing AWS cloud solutions, and driving stakeholder satisfaction. Key Skills

IBM Mainframe Technologies: COBOL, JCL, CICS, DB2, VSAM, REXX, TSO/ISPF, Easytrieve

Tools & Utilities: WTX (basic/learning), File-Aid, OPC Scheduler, ENDEVOR, Control-M, Tivoli, ServiceNow, XPEDITER, ABEND AID, Connect Direct, JIRA

Banking/Payments Domain: Debit card processing, Payment flows, MT/MX messages, SWIFT messages, ISO 20022 formats

Core Competencies: Production Support, SLA Adherence, Incident/Change Management, Automation (DevOps), Risk Mitigation, Disaster Recovery, Quality Assurance

DevOps & Cloud: Jenkins, Git, Ansible, Docker, Kubernetes, AWS (EC2, S3, IAM, Lambda, RDS)

Certifications: AWS Cloud Practitioner, ITIL 4, SAFe Agile Practitioner Experience

Tata Consultancy Services— Noida, INDIA

Software Engineer

Client: Nationwide Banking Society April 2022 - Present

Delivered 99.9% uptime through expert mainframe production support for critical banking applications.

Proactively resolved abends and implemented error detection automation, reducing detection and resolution times by 40%.

Streamlined payment workflows by analysing batch jobs and implementing optimization strategies, improving execution efficiency by 25%.

Participated in Agile ceremonies, including daily standups and sprint planning, ensuring cross-team collaboration.

Developed disaster recovery solutions and conducted system failover testing, enhancing business continuity for critical applications. NTT DATA — Noida, INDIA

Info Technology Analyst

Client: Bank of Ireland (Debit Card Processing) March 2019 - May 2022

Provided end-to-end support for debit card processing systems, ensuring seamless daily operations and compliance with SLA standards.

Gained exposure to payments domain concepts, including transaction processing and reconciliation workflows.

Automated repetitive operational tasks, saving 30% of manual effort and boosting resource utilization.

Collaborated with compliance teams to meet industry standards for data security and operational risk mitigation.

Achievements

• Associate of the Year 2023 - Recognized by senior management at Nationwide Banking Society for exceptional contributions.

• STAR Performance Award - Awarded for timely resolution of critical incidents.

• Key Performer - Multiple recognitions for high-priority issue management and critical project deployments.

Education

Guru Gobind Singh Indraprastha University - Bachelor of Technology in Computer Science & Engineering, 2014 - 2018

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