Data Entry Customer Service

Oleevya Williams

**************@*****.*** 713-***-**** Houston, TX

SUMMARY

Dedicated professional with 22 years of experience, adept in data entry, customer service, and administrative support. Seeking a part-time, remote, entry-level Data Entry Clerk position. Skilled in handling high-pressure environments, ready to train for seamless integration into data management systems. WORK EXPERIENCE

Center point energy Houston TX.

Front desk receptionist 02/19/1999 - 10/23/2021

• As a Front Desk Receptionist at CenterPoint Energy, I managed the initial contact point for clients and visitors, providing a welcoming and professional atmosphere. I efficiently handled multi-line phone systems, directing calls to appropriate departments while ensuring minimal wait times. My role included scheduling and coordinating appointments, maintaining a well-organized reception area, and managing incoming and outgoing correspondence. I played a key role in supporting administrative staff with document preparation and data entry, contributing to the smooth operation of office workflows. My attention to detail and commitment to excellent customer service were instrumental in fostering positive client relations and supporting the company's professional image. Houston Independence School District

Clerk II Feb 2000 - Mar 2021

• Effectively handled concurrent assignments, ensuring task completion in high-pressure environments while maintaining professional demeanor.

• Utilized standardized scripts to maintain consistent communication quality.

• Adhered to established safety protocols for loading and unloading heavy merchandise, ensuring secure and efficient cargo handling.

U-Haul

Roadside Assistance Agent (Work From Home) Nov 2016 - Dec 2018

• Efficiently handled concurrent assignments, ensuring timely resolution of issues and maintaining professional demeanor in high-pressure environments.

• Demonstrated exceptional problem-solving skills, effectively addressing customer concerns and facilitating satisfactory outcomes.

Parking Lot JFK Airport

Bus Driver Jul 2013 - Sep 2014

• Delivered clear and helpful communication to passengers regarding route details and service information, ensuring a positive travel experience.

• Provided attentive assistance to passengers with special needs, including aiding with boarding and luggage handling, and effectively addressed inquiries about schedules and navigation. 1800 Services (Work from Home)

Customer Service Representative Jan 2011 - Nov 2012

• Delivered high-quality customer service, ensuring prompt and polite response to inquiries, and effectively resolved concerns to maintain satisfaction.

• Collaborated with team members to fulfill operational tasks and communicated technical challenges to the appropriate departments for resolution.

EDUCATION

Galena Park

High School Diploma

Aug 1989

CERTIFICATIONS

Secretarial Computer

General Office

Customer Service Representative, Purple Heart

Videographer, United Way

SKILLS

Product and Service Sales • Pallet Jacks • File and Database Management • Driver Communications • Typing • Data Entry • Remote Work • Time Management • Adaptability

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