Customer Service Associate

Natasha Gonzalez

**** ***** **, **********, ** **110

908-***-**** ******************@*****.***

Objective

Energetic and personable professional with experience in fast-paced, customer-focused environments. Skilled in providing exceptional service, handling transactions, and maintaining a polished appearance. Seeking a bottle girl position to deliver top-tier guest experiences and contribute to a high-energy team.

Skills

● Fluent in Spanish and English

● Excellent customer service and communication

● Experienced in cash handling and POS systems

● Ability to work well under pressure

● Professional and outgoing demeanor

● Strong multitasking and time management skills

● Comfortable in nightlife and hospitality settings

● Maintaining a clean, organized workspace

Experience

Customer Service Associate

Local Bodega – Pennsauken, NJ

Dec 2023 – Present

● Managed cash and card transactions while providing fast, friendly service

● Assisted customers with orders and inquiries in a busy setting

● Maintained a clean, organized work area during peak hours

● Demonstrated strong multitasking skills by managing the register, phone orders, and stocking simultaneously

Sales Associate

Forever 21 – Cherry Hill, NJ

Sept 2021 – Jan 2023

● Provided attentive customer service in a high-traffic retail setting

● Assisted with sales, returns, and cash handling

● Maintained a polished, professional appearance to align with brand standards

● Collaborated with team members to handle busy crowds and ensure a seamless guest experience

Education

Empire Beauty School – Cherry Hill, NJ

Cosmetology Student Expected Graduation: Dec 2025

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