Customer Service Data Entry
Resume:
Tiffanie Griggs
**** ** **** *******, ******** City, OK 73107
405-***-**** • ********.******@*****.***
Objective
Seeking growth and development in a dynamic company to leverage my skills and contribute effectively.
Summary of Qualifications
- Strong communication, typing, and computer skills (Microsoft Word, Excel, QLS, Meagisis, PathQuest, MediaLab, SmartSolve, IDAA)
- Knowledge of HIPAA regulations, time management, multitasking, organizational skills, and customer service
- Experienced in dispatching, supervision, training (couriers, customer service, cytology accessioning)
- Familiar with clinical laboratory testing and quality control
Professional Experience
Diagnostic Laboratory of Oklahoma, Oklahoma City, OK
Anatomic Pathology Resolution Rep
2008–Present
- Address customer inquiries, resolve issues with requisitions, test orders, mislabeled/unlabeled specimens
- Conduct quality control on slides, manage data entry audits, and oversee monthly quality statistics
- Prepare paperwork/slides for pathologist reviews and assist in validation for new testing/equipment
Customer Service Rep. I
2007–2008
- Handled customer inquiries and issue troubleshooting via phone
- Processed credit, validity checks, amended reports, and collaborated with departments to resolve issues
Dispatcher
2006–2007
- Coordinated specimen pickup and STAT deliveries to optimize turnaround times
- Managed vehicle logs, report printing, and courier metrics
Route Service Rep. III
2004–2006
- Drove local/out-of-town routes, trained new employees, and managed STAT deliveries
LabXpress, Oklahoma City, OK
Independent Contractor
2003–2004
- Operated local routes, completed data entry, sorted specimens, and supported other drivers
Education
Putnam City West High School
Diploma, 1997-2001
• TSA (Technology Student Association) competitor, Drama Club, Thespian Society
Awards & Recognition
Diagnostic Laboratory of Oklahoma Awards
Customer Service
- Customer Focused (2015, 2016, 2023)
- Customer First (2023, 2024)
Collaboration
- Collaboration (2013, 2020-2024)
Professionalism & Quality
- I Am a Professional (2016-2018)
- Care about Quality (2016-2019)
- Continuous Improvement (2023, 2024)
Performance
- Caught in the Act (2021-2023)
- Performance Oriented (2014-2016)
Refences
Stacy Trigg Supervisor, Lab Systems
Diagnostic Laboratory of Oklahoma, L.L.C. – A Joint Venture
Brandi Hernandez Histology Supervisor AMP - OKC
AmeriPath 405-***-****
Donald Neeley Client Services Supervisor
Diagnostic Laboratory of Oklahoma, L.L.C. – A Joint Venture
Brennen Hall
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