Information Technology Software Development

MUHAMMAD MUNIEM

New York, NY Cell Phone: 917-***-**** *********@*****.***

EDUCATION Mercy College, Dobbs Ferry, NY

Bachelor of Science in Cybersecurity GPA: 3.36

Related Coursework: Foundations in Computing I and II, Computer Networks, Discrete Structures, Disaster Recovery, Database Management, Information Systems within Organizations COMPUTER SKILLS Software Development Information Technology Systems Computer Repair Networking Experienced in Java Intermediate in Ethical Hacking Experienced in Microsoft Office: Word, Excel, Powerpoint

WORK EXPERIENCE New York City College of Technology, New York, NY October 2022-Present IT Technician

● Oversee computer labs utilized by students to ensure proper use and maintenance of lab protocols

● Perform maintenance, licensing, troubleshooting, and resolution procedures for efficient computer operation within the architectural department

● Communicate with professors and students daily to determine possible solutions for computer issues Best Buy, New York, NY May 2018-August 2020

Geek Squad Agent, Sales Associate, Customer Service Specialist, Merchandising Associate

● Consulted customers on various troubleshooting methods. Executed in house computer and phone repairs

● Recommended alternative options in customer return process to promote company products

● Assisted customers daily in SmartHome Department to recommend and sell SmartHome merchandise

● Organized department through ensuring products are placed correctly for identification by consumers RAIN Senior Center, Bronx, New York February 2016-April 2018 Computer Support Intern

● Managed Computer Lab and instructed senior citizens in utilizing up-to-date technology daily

● Operate games for seniors daily to promote involvement in center activities

● Log senior attendance into database to ensure ample funds to support activities Sony Wonder Technology Lab, New York, NY September 2015-February 2016 IT Assistant

● Managed craft workshops weekly for local children to enhance utilization of company products

● Plan and decorate for weekly upcoming events to appeal to customers

● Maintain and manage servers for 20-25 technology exhibits

● Assist with monitoring of exhibits

Visions Services for the Blind and Visually Impaired, New York, NY June 2015-August 2015 Volunteered Service Assistant

● Sustained computer lab through computer maintenance to ensure effective operation

● Created events and activities for visually impaired seniors to become familiar with technology

● Accommodated seniors through home visits and aided in daily errands MUHAMMAD MUNIEM

New York, NY Cell Phone: 917-***-**** *********@*****.*** Mercy College, Bronx, NY July 2017-August 2017

Orientation Leader

● Aided incoming freshmen in their transition to college life

● Served as a liaison between campus facilities and students by conducting tours

● Facilitate icebreakers within small groups of 5-10 students to answer inquiries and promote school culture

Contact this candidate