Customer Service Convenience Store
Resume:
Denise M. Matthews
San Tan Valley, AZ 85142
Mobile Phone 951-***-****
email: **********@*****.***
EXPERIENCE:
Queen Creek, AZ. 85142
DUTIES/RESPONSIBILITIES: Greet customers and uncover their needs. Flexible working varied shifts and hours. Prepare and serve quality products at a fast pace in a sparkling clean environment.
8/2022-6/04/2023 G&M Oil (Chevron)
499 Sandalwood Drive
Calimesa, CA 92320
DUTIES/RESPONSIBILITIES: Manage gas station and convenience store as cashier, sales, and handling of all transactions for products and services. Maintained a clean and pleasant store environment. Receive payments and issue receipts keeping track of all cash and credit transactions. Greet customers, run the register, cashier, make purchase suggestions, and work with the food program keeping food handler's licenses current. Managed store and other employees to ensure all merchandise is stocked, attractively displayed, and priced correctly. Maintained a clean environment, trained new employees, and provided excellent customer service.
9/23/2019-10/30/2022. In-n-Out Burger
Store Associate
31465 Avenue E
Yucaipa, CA 92399
DUTIES/RESPONSIBILITIES: Ensure serving the highest quality product, prepare it in a clean and sparkling environment, and serve in a warm and friendly manner. When preparing and handling food, ensure safety, quality, cleanliness, and friendliness to all staff and our customers. Current Food Handler Card with County of San Bernardino approved by the Dept of Public Health. A variety of duties include preparation of food, cleaning the entire store, dishwasher, cashier, host, customer service advocate, preceptor, and much more in a fast-paced environment. Strive to continue the success of the organization staying ahead of competitors.
10/28/21-04/17/22 Circle K 76
County Line Neighborhood Market LP
742 W. County Line Road
Calimesa, CA 92320
DUTIES/RESPONSIBILITIES: Manage gas station and convenience store as cashier, sales, and handling of all transactions for products and services. Maintained a clean and pleasant store environment. Receive payments and issue receipts keeping track of all cash and credit transactions. Greet customers, run the register, cashier, make purchase suggestions and work with food program keeping food handlers licenses current. Managed store and other employees to ensure all merchandise was stocked, attractively displayed, and priced correctly. Maintained a clean environment, trained new employees, and provided excellent customer service.
01/06/22 –09/2023 McDonalds
1199 Calimesa Boulevard
Calimesa, CA 92320
DUTIES/RESPONSIBILITIES: Greet customers and uncover their needs. Work scheduled shifts with varied hours dictated by business needs. Ensure serving quality product, prepare it in a clean environment, and serve in a warm and friendly manner. When preparing and handling food, ensure safety, quality, cleanliness, and friendliness to all staff and customers. Current Food Handler Card with County of Riverside approved by the Dept of Public Health. A variety of duties includes preparation of food (cook/grill), cleaning entire store, cashier, host, customer service advocate, preceptor, and much more in a fast pace environment. Strive to continue in the success of the organization staying ahead of competitors. Perform many duties as assigned accurately, efficiently and safely on a regular basis. Remain flexible, adaptable and service-oriented to ensure all requirements are fulfilled as a team/crew member.
1/07/2015-2/01/2019 San Dimas Community Hospital Relief Charge RN OB/LDRP
1350 W. Covina Boulevard
San Dimas, California 91773
909-***-****, Ext. 2311
DUTIES/RESPONSIBILITIES: Management of primary nursing care through implementation of the nursing process for all LDRP patients in a fast-paced environment. My role encompasses managing term labor, preterm labor, gestational diabetics, hypertensive disorders, PPROM and other high-risk antepartum conditions. Attend Cesarean Sections and care for patients during the recovery phase. Assist the Anesthesiologist throughout epidural placement. Triage medical calls and walk-in patients completing medical screening exams. Care of mothers and newborns immediately following delivery providing neonatal resuscitation using head-to-toe assessment skills. Initiate skin-to-skin and breastfeeding for bonding and nutrition. Conduct patient care teaching and discharge planning starting upon admission to patients and families. Supervise licensed and unlicensed personnel coordinating interdisciplinary care.
10/03/2018 - 12/31/2018 Medical Solutions Travel Nursing L&D/OB RN
Full-Time Traveler 13 Week Assignment @ Glendale Memorial Hospital
Career Consultant: Kerri Shulman
DUTIES/ RESPONSIBILITIES: Continued goals of previous L&D positions. I have completed thirteen (13) weeks of travel assignments.
08/07/2017 - 04/25/2018 San Gorgonio Memorial Hospital L&D/OB RN
600 N. Highland Springs Avenue LDRP
Banning, California 92220
951-***-****, Ext. 6500
DUTIES/RESPONSIBILITIES: L&D nurse advising and educating pregnant mothers on procedures, infant care, and potential complications prior to and through delivery. Care for the newborns and their mothers following birth. Monitor mother's cervix for dilation following admittance. Administer IV's, medications, and attend to mother pre-delivery. Monitor contraction patterns and fetal heart rate. Coach mother on breathing and pushing through labor. Introduce Peanut Ball for mother's comfort, positioning and rotating fetus. Examine and assess mother and newborn. Recover patients after surgery. Follow complete and safe quality patient care from admission until discharge. Provide emotional support and care to concerned family and patients Maintain current CA RN license and all certifications (ACLS, BLS, NRP, AWHONN Advanced Fetal Monitoring).
2/2004-1/2014 St. Bernardine Medical Center Relief Charge RN
2101 N. Waterman Avenue Mother/Baby; Newborn Nursery
San Bernardino, California 92404 OB Emergency Dept Float
909-***-****, Ext. 3867
DUTIES/RESPONSIBILITIES: Provide direct couplet care on Mother-Baby Unit and Transition Nursery. Care for normal postpartum patients as well as those complicated with postpartum hemorrhage and patients with co morbidities such as diabetes and hypertension. Support breastfeeding efforts of the couplet and explore ways to enhance the breastfeeding experience of both mom and baby. Routine care of well babies as well as management of babies with hyperbilirubinemia requiring phototherapy, IV antibiotics, newborn screenings (PKU's), CCHD's, and care for babies of diabetic moms with blood sugar instability. Draw blood for CBC, total/direct bilirubin, and blood cultures as needed.
12/2007-06/2013 Redlands Community Hospital Relief Charge RN
350 Terracina Boulevard Labor and Delivery
Redlands, California 92373
DUTIES/RESPONSIBILITIES: Responsible for care of patients in labor, including management of patients in normal labor, preterm labor, diabetes, hypertensive disorders, PPROM and other high risk antepartum conditions. Circulate during cesarean sections and care for patients in Recovery Room. Assist Anesthesiologist during epidural placement. Triage medical calls and screen walk-in patients completing medical screening exam (MSE) of every patient arriving to unit. Care of mothers and newborns immediately following delivery initiating skin-to-skin and breastfeeding for bonding and nutrition. Conduct patient care teaching and discharge planning.
11/1996-3/2004 Kaiser Foundation Hospital Relief Charge RN
10800 Magnolia Avenue Labor and Delivery
Riverside, California 92505 Medical/Surgical
951-***-****, Ext. 3160
DUTIES/RESPONSIBILITIES: As Charge nurse, allocated staff assignments taking into consideration nurse-patient ratio, patient acuity, and the skill level of the nurse. Facilitate movement of patients from one unit to another. Improved workflow, enhanced patient satisfaction, preceptor for employees and built positive relationships. Served as a resource for staff members.
6/1995-5/2001 St. Bernardine Medical Center Staff RN/Charge Nurse
2101 N. Waterman Avenue Medical/Surgical
San Bernardino, California 92404
DUTIES/RESPONSIBILITIES: Staff nurse for Medical-Surgical Unit performing total care of patients. Provided wound care, dressing changes, IV therapy, medications, assessments. Reinforced/assisted in educating/teaching patient/significant other(s). Total care of patients with various medical conditions such as diabetes, hypertension, pneumonia and post-surgical concerns.
LICENSURE/CREDENTIALS/CERTIFICATIONS:
Registered Nurse (RN), State of California #514566
Public Health Nurse Certificate (PHN), State of CA License #552255
Association of Women’s Health, Obstetrics and Neonatal Nurses (AWHONN)
Member ID #747727 (FHMPP Instructor) 3/2005-3/2006
Basic Life Support for Health Care (BLS) (Current)
Advanced Cardiac Life Support (ACLS) (Current)
Advanced AWHONN Fetal Heart Monitoring (FHM)
Neonatal Resuscitation Program (NRP)
Lactation Educator/Consultant Certification through UCSD (Completed 12/2008)
Basic Arrhythmia (BART) through LLUMC (Completed)
Case Management Certification from UCSD - Course completed (11/2014)
S.T.A.B.L.E. (Completed 08/28/2017) (Current)
EDUCATION:
2015-2016 Bachelor of Science in Nursing (BSN Degree), West Coast University, Irvine, California. Public Health Nursing Certificate/License, 2016 (Current).
1993-1995 Associate of Science in Nursi
ng (AA Degree), Victor Valley College,
Victorville, California. RN Nursing License.
REFERENCES: Supplied upon request.
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