Data Center It Systems

Ken DiCiurcio

Conshohocken, PA · 484-***-**** · ******@*******.***

SUMMARY

Extensive experience in managing and supporting IT systems ranging from small IT environments to global IT environments, with a strong background in both desktop and server operating systems, security, hardware, and network management. My expertise spans a wide range of technologies, including hands-on work with operating systems, data centers, and software management, making me well-equipped to contribute to various IT environments. My current objective is to seek a position in Cyber Security where I can utilize my server, desktop, and data center experience to contribute to a company’s security infrastructure.

TECHNICAL SKILLS

Desktop & Server Administration: Proficient in installing, configuring, and troubleshooting various desktop (Windows 10, 7, XP, MAC OS X) and server operating systems (Windows Server 16, 8, 2003), including DHCP, Active Directory, Group Policy, printer configurations, and fault tolerance setups.

Software Management: Skilled in Microsoft Office 365 Administration and providing installation, configuration, and support for Office 2013 and 2016.

Security: Recently passed the CompTIA Security+ exam and learning security applications such as IT Glue and ThreatLocker.

Data Center & Hardware Expertise: Over 10 years of experience in data center operations, including managing a significant data center relocation project. Extensive hardware experience with desktops, laptops, servers, and AS400 systems, including upgrades, maintenance, and server management.

Wiring & Network Skills: Expertise in network wiring, including CAT5/CAT6, punch-down blocks, and patch cables for both local area networks and data centers.

Vendor & Contract Management: Managed vendor relations and contracts related to phone services, hardware, and software, including working with companies such as Dell and CDW.

Telephony: Experienced in configuring and installing various models of CISCO IP phones.

User Support: Adept at providing excellent support to users at all levels, including executives.

Mobile Device Management (MDM): Experience with Blackberry Admin Server and JAMF for managing mobile devices in enterprise environments.

PROFESSIONAL EXPERIENCE

Tague Lumber, Media, PA

Network Specialist February 2022 – March 2025

Provided IT support for approximately 180 users across 9 Tague sites in the Philadelphia area

Support for Windows 10 & 11 users

Office365 Administration

iPhone support utilizing the MDM application Jamf

Support for our CRM SaaS application known as Bistrack

Support for our Comcast VoIP Phone System+

Installing cabling for new Tague sites (CAT6)

Support for Tague’s fleet of vehicles using the GPS application GeoTab,

Support and administration for various Canon printers and MFP’s

Recently began learning the security applications IT Glue and ThreatLocker

Westcor Land Title Insurance, Plymouth Meeting, PA

Sr. Desktop Support Engineer June 2021 – February 2022

Provided IT support for approximately 60 users

Support for Windows 10

Provided hardware support for all desktops & laptops

Office365 Administration

NextGen, Horsham, PA

Managed Cloud Services Group February 2020 – June 2021

Worked as part of the Managed Cloud Services Group supporting multiple Healthcare Clients

All clients were hosted in an AWS SaaS cloud environment

Provided user administration

Supported Printer Administration

Indotronix, Rochester, NY

IT Contractor October 2019 – January 2020

Part of the Windows 10 Migration Project at the Siemens Healthcare campus located in Malvern, PA

Upgraded existing desktops & laptops from Windows 7 to Windows 10

Configured new desktop & laptops for Windows 10

Completed this via a PXE installation environment

Configured all machines with Bitlocker

Global Brands Group (formerly Fishman & Tobin Inc.), Plymouth Meeting, PA

Remote Support Technician January 2008 – March 2019

Based out of the Pennsylvania office of Global Brands Group, part of the IT Team that supported IT Infrastructure needs for designated remote sites located throughout the United States and Canada.

Assessed all IT related equipment for designated site

Compiled complete IT survey for designated site

Upgraded all IT related equipment according to GBG standards

Provided hardware and software support for designated sites

Supported minor wiring issues

Supported a Network Document Solution System

Windows 10 Migration Project

oWorked with our Migration Team to migrate multiple sites

oMigrated close to 300 machines from Windows 7 to Windows 10

oUtilized Windows 10 Migration Services for project

oFor smaller sites I used external drives for migrations & backups

Windows Server Patch Management Project

oWorked with the Server Team to maintain and patch existing server infrastructure

oCreated snap shots of virtual machines before applying patches

oAdministered patch management to existing server infrastructure

oMonitored server and sent report to Change Management

Site Surveys – Anyone from IT would refer to the site surveys I created

EDUCATION

Passed Certification Exam: CompTia Security +

December 20, 2024

Bachelor of Science Degree in Technical Management

Devry University, Ft. Washington, PA 2017

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