Customer Service Trade Policy

Kudzai C. Matereke CV

KUDZAI CHIPO MATEREKE

Phone: +263********* ; +263********* **********@*****.*** Address: B3411 Gunhill, Chinhoyi

Nationality: Zimbabwean Date of Birth: 05 September 1992 Clean Class 4 Drivers License

EDUCATION

Bachelor of Environmental Science Honors Degree in Natural Resources Management Bindura University of Science Education,Zimbabwe Class of 2016 Post Graduate Advanced Diploma in International Trade Policy and Trade Law Trade Policy Training Centre in Africa (Lund University of Sweden Affiliate) in Arusha, Tanzania November 2022

Trade and Gender Certificate August 2021

Trade Policy Training Centre in Africa (Lund University of Sweden Affiliate) in Arusha, Tanzania AWARDS

Swedish Development Agency (SIDA) International Trade Policy and Trade Law Scholarship

(February 2021)

WORK EXPERIENCE

Virtual Executive Assistant – ZIMWORX (November 2021 to March 2025)

• Administrative tasks: Email management, Scheduling, Data Entry and presentation.

• Scheduling appointments,meetings and events through digital calendars.

• Communication correspondence: Inbound and outgoing calls, customer service, client retention and social media management.

• Auditing recall appointments.

• Expense tracking

• Project planning and management.

• Customer service and market research.

Customer Support Specialist - GENEINSURE OCTOBER 2018 - OCTOBER 2020 Duties (Responsibilities)

• Product knowledge and awareness

• Data capturing, analysis and presentation

• Motor vehicle insurance risk assessment management and mitigation

• Client retention and lead generation

• Communication and correspondence with clients

Kudzai C. Matereke CV

Intern Ecologist Terrestrial Zimbabwe Parks and Wildlife Management Authority (Lake Chivero Fisheries Research Centre) August 2015 – August 2015 Duties (Responsibilities)

• Environmental management

• Emergency response planning

• Safety and training awareness

• Developing and Conducting experimental studies in controlled or natural environments,

• Carrying out Environmental Impact Assessment(EIA) for projects within and outside the Park

• Informing policy decisions by providing ecological expertise

• Developing and implementing site conservation strategies for the Park LANGUAGES

English and Shona

COMPUTER SKILLS

Applications: SPSS, Microsoft office packages, Dentrix, Weave, Ameyo, ICECASH, Q GIS, Excel,CRM

REFERENCES

Kervin Mujuru - Senior Ranger Zimparks

+263*********

*******@********.***.**

Richard Chirangande-Finance Manager ZIMWORX

Trust Towers 4th Floor,

56 Samora Mache Avenue, Harare

+263*********

*******@*******.***

Caleb Juru - Director Client Services ZIMWORX

Joina City, 11 th Floor

Cnr Jason Moyo and Julius Nyerere

*****.****@*******.***

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