Supply Chain Logistics Coordinator

QUAN BAO LE

Mississauga, CA 647-***-**** https://www.linkedin.com/in/quanbaole

*************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Logistics Coordinator with 3+ years of experience in outbound logistics, shipping documentation, inventory control, and ERP systems. Proven ability to execute time-sensitive dispatches, ensure packaging accuracy, and manage stock levels in dynamic, fast-paced environments. Skilled in SAP WMS, Excel, and cross-border shipping procedures, including PAPS and PARS. Known for clear communication, strong accountability, and collaborative problem-solving across cross- functional teams.

EDUCATION

Bachelor of Business Administration, Supply Chain Management Sheridan College, Mississauga September 2019 – April 2023

• Cumulative GPA: 3.67 / 4.00

• Awards: General Art and Science, Dean’s Scholarship ($2,000)

• Relevant Courses: Project Management, Leadership Development, Supply Chain & Operations Management. Dean’s Scholarship Recipient 12.0 credits in advanced supply chain topics with 90 %+ averages PROFESSIONAL EXPERIENCES

Logistics Coordinator Assistant

Medair Global – Mississauga, ON June 2024 – April 2025

• Scheduled outbound/inbound shipments, tracked driver GPS device, ensuring 98% on-time delivery rate across domestic and cross-border routes.

• Articulated positive relationships between drivers, clients, customs brokers, and internal departments to resolve last- minute delivery discrepancies and expedite approvals.

• Generated commercial invoices, shipping labels and customs paperwork, processing domestic/international shipments.

• Managed job number records and inventory cycle counts through the ERP system, maintaining accurate data integrity and facilitating restocking strategies.

Customer Service Representative (CSR)

Intelcom Dragonfly – Mississauga, ON Dec 2023 – May 2024

• Articulated with dispatchers and drivers to coordinate last-mile delivery issues across Amazon and StraightShip accounts.

• Monitored real-time tracking updates, minimizing customer escalations and enhancing SLA compliance by up to 15%

• Collaborated with the operations team on route optimization to reduce shipment delays and idle time, maintaining a high volume of packages for timely deliveries across multiple stations in Canada. Material Handler

VWR International Pharmaceutical Corporation – Mississauga, ON May 2022 – Mar 2023

• Processed inbound/outbound pharmaceutical items and packaging materials through the SAP ERP, maintaining accurate records on internal systems.

• Conducted product labelling, carrier coordination, and load staging to improve warehouse throughput by 17%.

• Ensured SOP compliance for receiving, put-away, material packing, and shipping documentation. LEADERSHIP EXPERIENCE

Shipping Team Lead

Le Vy Textile – Vietnam Apr 2023 – Jun 2023

• Directed shipping team operations for textile outbound/inbound shipments, including scheduling deliveries and preparing shipping documentation, which increased work efficiency by up to 17%.

• Managed outbound logistics for high-volume textile kits, customizing clear labels and maintaining close relationships with over 50 vendors.

• Generated daily dispatch and packaging logs on Excel Spreadsheets to support vendor billing, resource allocation and work performance progress.

EXTRA-CURRICULAR ACTIVITIES

Social Events Assistant

Sheridan College (Hazel McCallion Campus) - Mississauga Sept 2019 – April 2020

• Participated in the Vietnamese Association team to plan social events for 50+ new international students at Sheridan College.

• Collaborated with other volunteer participants to plan innovative ideas for the team leader, including food supplies, game activities, poster designs and attractive content speeches for several event meetings.

• Attended once-a-week meeting sessions to update plans for the team and practice presentation skills in areas including orientation, game activities, and academic program consulting. Volunteer team lead

Bronte College - Mississauga December 2018 – January 2019

• Fostered an inclusive and entertaining environment for +100 Vietnamese customers by facilitating some traditional game activities and food service to satisfy customers during the Chinese Lunar New Year holiday.

• Monitored the event progress to ensure planning accordingly and provided proper assistance and guidance to customers as requested.

SKILLS & INTERESTS

• Technical Skills: ERP & Dispatch Software (SAP WMS, Excel) Cross-border Shipment Handling (PAPS, PARS) Customer Issue Resolution & SLA Compliance Geographic Familiarity: Canada & USA Route Planning

• Certifications: WHMIS Certified Excel Advanced (VLOOKUP, PivotTables) Typing speed 50+ WPM

• Willingness to learn: Dispatch software, Forklift Certification.

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