Customer Service Call Center
Resume:
Patricia Eden
Newark, DE *****
**************@*****.***
Reason for Gsp
I was assisting family with problems from 2013 to 2018
Summary of Skills
Customer Service in a Call Center Environment, related work, Quality Control Specialist. Have perfect attendance, also Customer Service Manager and Frontline Supervisor.
Employment History
Cashier
Walmart
December 2018 = March 2019
Customer Service/Money Services
Walmart
April 2019 - Current
Do returns at Customer Service, answer questions. Do money transfers, cash checks, add and remove money from money cards, also do Money Orders at Money Services.
Recruiter
Integrity Staffing Solutions - Middletown, DE
May 2013 to November 2013
Responsibilities Amazon.com thru Integrity Staffing Replacement Specialist Conducted interviews on all eligible applicants, scheduled orientation and gave work schedule, including start date and time. Did drug tests and initiated background checks. Assisted Recruiting Manager when needed. Accomplishments Hired close to 900 employees during that time. Skills Used Customer Service skills acquired through not only the many years of this type of work, but also from the 2 courses that I had taken in Customer Service.
Call Center Representative
Prom Girl through Integrity Staffing Solutions - Middletown, DE
December 2012 to February 2013
Responsibilities Promgirl through Integrity Call Center Rep. Answer phones, process orders, answer emails and live chats. Troubleshoot problems, give links to sites and store location. Assist customers with choosing style of dress or gown for an upcoming event. Accomplishments Unfortunately the position was too short to acquire any accomplishments. Skills Used Customer Service skills
GSR
Integrity Staffing Solutions - Middletown, DE
October 2012 to November 2012
Responsibilities Integrity Staffing GSR Greet all incoming applicants, assist them in the pre-screen and application process, skills test and then completion of the application prior to watching the video and then being interview by a recruiter. Explained that all applicants must get at least 17 out of 20 questions correct to continue. Accomplishments Unfortunately the time there was too short to acquire any accomplishments. Skills Used Customer Service skills.
Prep Person
Hardees
May 2012 to November 2012 (Part time)
Prepped all foods needed for day’s business.
Front Line Supervisor
BJ's Wholesale Club - Newark, DE
April 2010 to September 2011
I was a cashier for the 1st 90 days, then promoted to Front Line Supervisor. I did voids and overrides, looked up member’s numbers. Did cash pickups and ran monies. Assisted customers and management when needed. I also helped at the Food Counter when needed. Scheduled breaks and lunches.
Customer Service Manager
Wal-Mart Retail Stores Cashier - Elkton, MD
December 2006 to January 2010
I began as a cashier and after 6 months became a CSM, held that position through1/13/10. I did the schedules for all cashiers for breaks and lunches. Did voids, suspends and overrides. Picked up cash, ran monies. Assisted both customers and management when needed. Handled disputes between cashiers and customers.
Quality Control Specialist
Comcast Cable CAE from 07/97 – 07/01, then became member of the Quality Control Unit. There we would review all orders placed by CAE’s to verify accuracy. Any errors made would be corrected and an email would be sent to the CAE’s Team Leader. Attend team meeting to inform CAE’s of any new structures or guidelines that needed to be adhered to.
July 1997 to October 2006
until 10/06.
Customer Service Representative through Protocol
Comcast - New Castle, DE
April 1997 to July 1997
Suburban Cable through Protocol Temp Agency then hired full time by Suburban later to become Comcast Cable.
Credit Representative
HSBS - New Castle, DE
August 1997 to February 1998
This position, which was in their call center doing Credit Card processing and answering calls, was through Placers. I had also worked at PNC from 1989-1994 in the Credit Card Dept, and at Chase Manhattan Bank in Wilmington in the Data Entry/Credit Card Dept., from 8/96 to 3/97.
I have also worked in the PNC Credit Card Call Center from 1989 to 1994.
Education
Certificate in Customer Service
Comcast UNiversity - New Castle, DE
2005 to 2005
First Step Program Passed GED August. - Wilmington, DE
1995 to 1995
Certificate in General Clerical
Institute for the Development of Human Resources
September 1989 to October 1989
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