Data Entry Customer Service

JAMEILA MITCHELL

Phone: 678-***-**** Email: *******.************@*****.***

Address: ** ****** **, ********** *****, NY 12590

PROFESSIONAL SUMMARY

Detail-oriented Data Entry and Reporting Specialist with a proven track record of accuracy and efficiency in high-volume data management. Recognized for achieving over 98% accuracy in data entry and producing actionable reports to drive business decisions. Adept at data cleaning, validation, and optimizing workflows. Strong communicator with excellent organizational and analytical skills.

SKILLS

- High-Speed and Accurate Data Entry

- Advanced Proficiency in Microsoft Excel and Google Sheets

- Data Cleaning, Validation, and Reporting

- Quality Assurance and Attention to Detail

- Time Management and Workflow Optimization

- Team Collaboration and Communication

PROFESSIONAL EXPERIENCE

Customer Service Representative

Ibex – Kingston, Jamaica

January 2023 – March 2024

- Achieved an accuracy rate of over 98%, consistently ranking among the top 5 data entry representatives.

- Processed large volumes of data across multiple systems, ensuring compliance with company standards.

- Prepared detailed reports on customer feedback and call trends to support strategic decision-making.

- Identified and corrected data discrepancies, reducing overall error rates by 15%.

- Delivered high-quality customer service by efficiently addressing inquiries and resolving issues.

EDUCATION

High School Diploma

Vere Technical High School – Hayes, Clarendon, Jamaica

June 2017

CERTIFICATIONS

While I do not currently hold certifications, I am actively pursuing professional development courses to enhance my expertise in data management and reporting.

ACTIVITIES AND INTERESTS

- Organizing and analyzing music playlists

- Spending quality time with family

- Personal growth through skill-building activities

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