Customer Service A Team

ZAKIYA WALL

469-***-**** Dallas, TX **********@*****.***

OBJECTIVE

Hardworking and dependable college student with strong interpersonal skills and a positive attitude. Seeking a serving position where I can provide excellent customer service, work in a fast paced environment, and contribute to a welcoming dining experience. EDUCATION

Bachelor of Psychology ( in progress )

Langston University, Langston, OK

Expected Graduation: May 2026

SKILLS

-Exceptional Customer Service

-Friendly, approachable, and calm under pressure

-Fast learner and adaptable to new menus, POS systems & routines

-Strong multitasking and time management skills

-Works well in a team ; takes initiative when needed

-Familiar with food safety and hygiene protocols

-Hardworking and will go out of my way to make a customer satisfied EXPERIENCE

Server Scrambl’d

Oklahoma City, OK October 2024 – May 2025

● Delivered exceptional service in a fast-paced breakfast and brunch environment, ensuring guest satisfaction

● Accurately took and served orders while juggling multiple tables with efficiency and care

● Built rapport with regular customers through friendly, attentive interactions

● Maintained a clean and organized dining area to support health and safety standards

● Worked closely with kitchen and front-of-house staff to ensure seamless, high-quality service

● Demonstrated key strengths in multitasking, problem-solving, and staying composed under pressure

Server 360 Brunch House

Mansfield, TX April 2024 – August 2024

● Welcomed guests promptly and provided friendly, attentive service throughout their visit

● Accurately took and delivered food and beverage orders in a timely manner

● Maintained cleanliness and organization in food prep and dining areas

● Contributed to a positive team environment during high-volume brunch service Server Drafts Sports Bar

Grand Prairie, TX January 2024 – April 2024

● Provided excellent customer service during sporting events and themed nights

● Took initiative beyond assigned duties, including mopping and restroom maintenance

● Maintained a cheerful, welcoming demeanor and followed service procedures consistently

● Participated in special event promotions and dressed in themed attire to enhance guest experience Server Twin Peaks Sports Bar

Irving, TX August 2023 – February 2024

● Promoted upcoming events to enhance guest engagement and return visits

● Delivered prompt and accurate food and drink service during high-traffic game days

● Practiced proactive service by reading guest needs, such as delivering checks early when appropriate

● Followed all steps of service and consistently contributed to a team-focused environment Cashier / Order Taker Panera Bread

Cedar Hill, TX January 2023 – June 2023

● Efficiently managed drive-thru orders to maintain short wait times and high customer satisfaction

● Handled cash transactions with precision, ensuring correct change and smooth payment processing

● Informed guests about new menu items and promotions to boost product awareness

● Maintained punctuality and demonstrated reliability as a trusted team member AVAILABILITY

Available Monday through Sunday. Flexible and open to working evening shifts as needed. CERTIFICATIONS

● Food Handler’s Certification

● TABC (Texas Alcoholic Beverage Commission) Certification

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