Customer Service Front Desk

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Tiffany Williams

Customer Service

413-***-**** Macon, GA *******************@*****.***

SUMMARY

Self-motivated, personable, flexible, detail oriented, and hardworking individual seeking to secure employment in a customer service setting. I love helping customers and always look forward to the opportunity to make our customers feel special and valued. EXPERIENCE

Paraprofessional / Education Assistant

John J. Duggan Academy

8/2022 - present Springfield, MA

• Support direct instruction to children individually.

• Manage individual and classroom behavior.

• Supervise students on field trip activities.

• Assist faculty in all aspects of managing education tasks for students grades 6 - 12

• Cover classes during faculty absence.

• Proctor Standardized Testing.

• Perform additional support services as requested by the principal. Front Desk/Night Auditor

Hampton Inn & Suites

9/2015 – 2/2023 Springfield, MA

• Checked in guests and accommodated their overnight requests.

• Completed end-of-day bookkeeping, auditing, and account reconciliation.

• Coordinated incoming reservations.

Office Assistant

Throne Room Delivery Services

10/2019 – 8/2022 Springfield, MA

• Greeted and welcomed guests.

• Maintained office organization and cleanliness.

• Coordinated and scheduled interviews.

• Completed data storage and organization.

• Created and update records ensuring accuracy and validity of information.

• Scheduled and planned meetings and appointments.

• Distributed materials.

Front Desk / Night Auditor

Sheraton Springfield Monarch Place

4/2015 – 9/2015 Springfield, MA

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• Greeted and assisted guests upon arrival.

• Audited and verified balance reports from day shift.

• Answered phones and coordinated reservations.

• Responded to guest inquiries, concerns and complaints as needed. Shift Leader

Eblens Clothing Store

10/2006 – 3/2015

• Responsible for the opening/closing procedures.

• Recognized sale opportunities while interacting with customers.

• Balanced cash register drawer with high level of accuracy.

• Assisted manager with inventory procedures.

Customer Service Associate

Sears

6/2005 – 9/2006

• Operated and maintained cash register balance with high level of accuracy.

• Recognized sale opportunities while interacting with customers.

• Provided quality customer service on a daily basis. Teacher Assistant

KinderCare Learning Center

10/2002 – 6/2005 Columbus, OH

• Delegated daily lesson plans to the students.

• Evaluated activities issued to the students.

• Focused on developmental growth of students.

SKILLS

Moderate typing skills Data entry Confidentiality Conflict Resolution Classroom Management Data preparation Detail Oriented Behavioral Management Scheduling Microsoft office Property management software OEC 9900&9800 C-Arm Units Fluoroscopy Examinations (Siemens Machine) Portable Radiography (Shimadzu and Geamx4 Machines) CR &DR Equipment (Fuji, Philips Machines) EDUCATION

Associate of Science – Radiology

Springfield Technical Community College

Graduated 2017 Springfield, MA

REFERENCES

Available upon request

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