Administrative Assistant Customer Service

Nickola O’Connor

562-***-**** ********@*****.***

OBJECTIVE

Seeking an administrative assistant role to leverage my strengths for the company's benefit. EXPERIENCE

ADMINISTRATIVE ASSISTANT, SR GROUND STATIONS MGR & CONTRACTS SPECIALIST COMTECH OCTOBER 2015 TO JUNE 2023

• All facets of reception duties and customer service in a position requiring a person capable of working efficiently with little or no supervision

• Visual Compliance Screening of guests to the office and all parties on PO’s and Contracts due to the confidential requirements and nature of the business

• Contracts review and processing for acceptance or refusal of said contracts

• Order entry after acceptance of the contract and subsequent follow up on the orders including production of shipping documents and invoices at the time of shipment of the goods

• Export Compliance procedure execution and application to the proper export authorities for any required license prior to shipment to a foreign country

• Authoring a complete & comprehensive procedure manual for the Order Entry and Invoicing Process in the Oracle System

• Administrative and local H/R support for an extensive Ground Stations Team (both onsite and in other countries), Satellite Installation Team, Engineering Team and all office personnel utilizing the mastered skills of productively prioritizing and multi-tasking ADMINISTRATIVE ASSISTANT ELECTRIC SALES UNLIMITED OCTOBER 2008 TO OCTOBER 2013

• All facets of customer service in a position requiring a person capable of working efficiently with little or no supervision

• Support for demanding Inside & Outside Sales Teams utilizing the mastered skills of productively prioritizing and multi-tasking ADMINISTRATIVE ASSISTANT NELSON & ASSOCIATES SEPTEMBER 2005 TO OCTOBER 2008

• All facets of customer service in a position requiring a person capable of working efficiently with little or no supervision

• Support for the Encore Wire line by productively prioritizing and multi-tasking

• Month end inventory reconciliation

• Authoring a complete & comprehensive procedure manual for the Encore Wire line SKILLS & ABILITIES

• Years of experience providing top-notch support to Inside & Outside Sales Teams as well as any Team assigned to me to manage

• Internet based solutions

EDUCATION

HIGH SCHOOL DIPLOMA JUNE 1982 SADDLEBACK HIGH SCHOOL SANTA ANA, CA General High School Curriculum

Administrative Assistant

• Adeptly handle administrative matters including customer service calls, logistics coordination, follow-up on back-orders & material availability, composing documents and organizing operations for efficiency Computer Skills

Considered a skilled user of Microsoft Office; quickly learn and master new technology

• Microsoft Platform: Word, Excel, Access, Outlook, Calendar

• Operating Systems: Windows, Customer NOW! and Oracle Systems Communication

• Interact professionally with all levels of staff and customers; maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues

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