Entry Level Customer Service

P a g e *

Professional Summary

Experienced, initiative-taking, and ambitious Flavorist with 5+ years of experience in developing seasonings and their applications for Savory, Spice mixes and Dressings and 6+ months of customer service experience troubleshooting and managing on site appointments for service technicians.

Innovative skills in developing seasonings for Ready-To-Cook (RTC) products.

Collaborative with cross-functional teams and effective communicator. Work Experience

Mane India Pvt. Ltd., Hyderabad, Telangana, India [Aug 2011-Mar 2017] Flavorist [Mar 2014-2017]

Successfully developed new pre-mixes for Ready-To-Cook (RTC) foods.

Successfully developed seasonings for mayonnaise, sauces, oatmeal, pasta, and noodles leading to quality improvement and cost reduction with formula simplification.

Development of new custom seasonings as per the client requirements with compliance to safe and stable flavors creation.

Developed special seasonings for Kellogg’s® based on their requirement. Evaluator [Sep 2016-Mar 2017]

Responsible for scanning and evaluation of new market products and proactive development of new seasonings.

Interacting with clients to discuss the flavor composition and achieving them in timely manner.

Collaborating with cross-functional teams keeping track of the process and work on the modification of the creations as and where required.

Successfully completed training in seasonings for sausages at Mane Thailand.

Maintaining proper documentation at each step of the process. Trainee Flavorist [Mar 2012-2014]

Understanding the basic concepts of seasonings for chips, extruded products, pasta, and noodles.

Acclimatizing with the usage of raw materials focusing on the sensory abilities to identify assorted flavors.

Santhoshi Singh

**************.**@*****.***

Perrysburg, Ohio

Cell: 567-***-****

www.linkedin.com/in/santhoshisingh

Santhoshi Singh

**************.**@*****.*** P a g e 2

Developed seasonings for soups for different segments - Sweetcorn, Tomato, Mushroom, Hot and sour & Mix- veg.

Developed seasonings for potato chips like tomato basket, cheese basket, Indian pickle basket, herbs basket.

R&D Associate [Aug 2011-Mar 2012]

Assisting the senior flavorist with blending and applications of seasonings on different bases and responsible for sending the completed seasonings to the clients.

Maintaining the raw materials for creations and the library of the control samples. APR Services, Hyderabad, Telangana, India [Mar 2011-Aug 2011] Customer Service Executive

Troubleshooting customer end issues over calls and emails.

Assisted customers with managing appointments for on-site technician support.

Communicating timelines for resolution and following up with the customers at various progress levels.

Education

M.Sc (Food & Nutritional Sciences), Acharya Nagarjuna University, INDIA [Jan 2016-Dec 2018] B.Sc (Life Sciences) Osmania University, INDIA [June 2007-May 2010] Techniques, Software, Skills

Affiliations & Awards

Received the Best Initiative Award in 2016.

Committee member and participant of annual cultural activities and sports at Mane. Blending Microsoft Office Communication

Creation Sensory Skills Troubleshooting

Evaluation Sysphie® Leadership

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