peer support
Resume:
AL
Ami Love
Professional Summary
Proven leader and efficient coordinator. Adept in the areas of
management, instruction, and operations to significantly enhance performance, customer satisfaction, and safety.
Developed strong leadership skills in dynamic aquatic, retail, and home improvement environments. Excelled in managing facility operations, ensuring safety compliance, and enhancing team performance. Seeking to transition skills to new field to drive efficiency and foster collaborative work atmosphere.
Work History
Longview Country Club - Pool Manager (Seasonal)
Longview, WA
06/2022 - Current
Fitzpatrick Properties - Real Estate Improvement Project Assistant Phoenix, AZ
10/2018 - 10/2024
Hired, scheduled, and led team of lifeguards and swim instructors serving daily visitors.
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● Enforced all pool rules and regulations in a courteous manner.
● Provided emergency medical care when needed.
Directed and monitored pool staff to ensure safety, cleanliness and customer satisfaction.
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Communicated with customers to convey information about events or activities.
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Coordinated with local health departments to ensure compliance with state regulations.
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Tracked expenses related to operating the facility such as payroll costs, utilities bills and repair fees.
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Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
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Met schedule and deadlines by ensuring that work was completed efficiently.
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Developed and updated project plans to document objectives, technologies, schedules, and funding.
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*********@*****.***
Phoenix, AZ 85306
Skills
Swimming lesson, CPR, and life-guard
instruction
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Safety Monitoring and water quality
control
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● Staff and event scheduling coordination
Team leadership, project, and customer
relationship management
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Time management and multitasking
abilities
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● Problem-solving abilities
● Positive attitude
Retail and aquatic management
experience
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● Instructional techniques mastery
● Mental health awareness
● Motivational interviewing
Education
06/2022
Lower Columbia College
Longview
Associate of Applied Science: Business
Management
● Honor Roll every quarter of enrollment
Lower Columbia College - Office Assistant/Business Department Tutor Longview, WA
06/2021 - 07/2022
YMCA of Southwest Washington - Lifeguard/Instructor Longview, WA
07/2019 - 10/2021
Developed processes and procedures to ensure efficient workflow of projects.
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Performed research related to projects as requested by the Project Manager.
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● Assisted with coordination of daily activities for projects. Adapted teaching methods and instructional materials to meet students' varying needs and interests.
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Utilized online platforms and resources to conduct virtual tutoring sessions.
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● Adapted instruction methods based on individual learning styles. Created a positive learning environment that was conducive to student success.
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Learned and maintained proficiency in first responder skills such as First Aid, CPR, and AED.
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● Provided friendly customer service to guests and addressed concerns.
● Completed daily pool maintenance duties.
Provided consistent positive reinforcement, motivation, and constructive critique to increase student confidence and performance.
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Fostered love of swimming, teaching students of various ages and skill levels.
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● Encouraged participants to stay motivated and reach fitness goals.
● Led aerobics, yoga, and cycling classes.
● Educated participants on proper nutrition and healthy lifestyle habits. Boosted client motivation levels by setting attainable goals and celebrating milestones during each session.
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Activities and Honors
● Previous Management Experience with T-Mobile and At & T Wireless
● Physical Health and Fitness Studies
● Studies Focused on Human Relationships
● US Master's Swim Team
● "Businessperson of the Year" Recipient
● Business Scholarship Recipient
Certifications
● Red Cross Lifeguard Certification
Previous Red Cross Lifeguard
Instructor Certification
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CPR/AED/First Aid Red Cross
Certification
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Peer & Recovery Support Specialist
(PRSS) Certification
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● Trauma Informed Care Certification
Solution-focused Brief Interviewing
Certification
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● Motivational Interviewing Certification
Contact this candidate