Customer Service Representative

Frankie Jackson

**** *. ****** ******

Unit *

Chicago, IL 60651

Telephone: 773-***-****

Email: *************@*****.***

Objective Detail-oriented, independent and resourceful worker with high energy and great communication skills. Reliable and friendly with a strong commitment to serving the needs of others with excellence.

SKILLS Person-Center Assistance Support & Empowerment Compassionate Reliable

EMPLOYMENT HISTORY

Illinois State Tollway Highway Authority - Customer Service Rep and Toll Collector, Downers Grove, IL – January 2001 – Present

Customer Service Representative Duties:

Assist Customers with Violations: Help customers understand and resolve toll violations, providing guidance on the dispute process and payment options.

Account Management: Assist customers in setting up, updating, and managing their I-PASS accounts, including adding funds, updating personal information, and troubleshooting account issues.

Resolve Disputes: Handle and resolve disputes related to toll charges, violations, and other account discrepancies.

Provide Information: Offer information on toll rates, payment methods, and tollway policies, ensuring customers are well-informed.

Process Payments: Accept and process payments for tolls, violations, and account replenishments via various payment methods.

Customer Support: Address customer inquiries through phone, ensuring a positive customer experience.

Issue Replacement Transponders: Assist customers with the replacement of lost, stolen, or malfunctioning I-PASS transponders.

Toll Collector Duties:

Collect Tolls: Collect toll payments from drivers, ensuring accurate transactions and providing receipts as needed.

Handle Cash Transactions: Manage and reconcile cash transactions, ensuring the toll plaza’s financial accuracy at the end of each shift.

Balance the Safe: Maintain and balance the safe, ensuring all funds are accurately accounted for and securely stored.

Maintain Records: Keep accurate records of toll collections, transactions, and any incidents that occur during the shift.

Report Issues: Report any equipment malfunctions, security concerns, or discrepancies to the appropriate authorities.

UCP Seguin of Greater Chicago, Chicago, IL – 2017

Provided support and comfort to individuals with developmental and other disabilities, empowering them to lead self-directed lives.

Assisted clients in achieving their personal goals and actively contributing to their community.

Encouraged and promoted attitudes and behaviors that foster inclusion and enhance community

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