Customer Service Retail Sales

DEXTER GALING

Open to work

San Isidro, Davao Oriental +974-******** *************@*****.***

PROFILE SUMMARY

Highly motivated and results-driven Merchandiser & Sales Professional with over 18 years of experience in retail sales, merchandising, and customer service. Proven ability to enhance product visibility, drive sales, and deliver exceptional customer experiences. Skilled in product demonstration, inventory management, visual merchandising, and strategic sales techniques. Adept at collaborating with teams to achieve sales targets and maintain organized, well-stocked retail spaces. CORE COMPETENCIES

Retail Merchandising & Visual Display

Customer Service & Sales Support

Product Knowledge & Demonstrations

Excellent and effective communication skills

Working under pressure

Problem-solving

Good listener and fast learner

WORKING EXPERIENCE

MERCHANDISER 2012 – Present

AL MUFTAH TRADING (SHARP LED TV / HOME APPLIANCES) Duties and Responsibilities:

• Strategically arrange and display SHARP LED TVs and home appliances to enhance visibility and attract customers.

• Ensure shelves and promotional areas are well-stocked and organized.

• Implement visual merchandising techniques to maximize product appeal.

• Assist customers by providing detailed product information and demonstrations.

• Explain features, specifications, and benefits of SHARP LED TVs and home appliances.

• Address customer inquiries and provide recommendations based on their needs. SALESMAN 2007 – 2012

CARREFOUR QATAR

Duties and Responsibilities:

• Greet and welcome customers in a friendly and professional manner.

• Assist customers in finding products and provide recommendations based on their needs.

• Escort customers to designated sections and help them locate specific items.

• Provide product information, including features, benefits, and pricing.

• Address customer inquiries and resolve complaints efficiently. SALESMAN 2005 – 2006

SPORTS CENTRAL (NIKE & ADIDAS)

Duties and Responsibilities:

• Greet and welcome customers in a friendly and professional manner.

• Assist customers in selecting Nike & Adidas products based on their preferences and needs.

• Provide product recommendations and styling suggestions for footwear, apparel, and accessories.

• Address customer inquiries regarding product features, sizing, and availability.

• Demonstrate deep knowledge of Nike & Adidas products, including latest releases and technologies.

• Arrange and replenish stock to ensure products are readily available. EDUCATION

Bachelor of Agriculture

Davao Oriental State College of Science and Technology, Philippines (1997-2000) SECONDARY

San Isidro National High School, Philippines (1993-1997) PERSONAL DATA

Sex: Male

Civil Status: Married

Date of Birth: September 1, 1979

Citizenship: Filipino

TRAINING CERTIFICATE

SHARP PRODUCT TRAINING

CE Product Training Certificate

DEXTER GALING

Inventory & Stock Management

Upselling & Cross-Selling Strategies

Market Trends & Competitor Analysis

Promotional & Advertising Support

Time management

Ability to work with a team

Multi-tasking, and administrative task

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