Customer Service Exceptional

Milena Nobili

CHICAGO IL 760-***-**** **********@*****.***

Objective:

Dedicated and experienced server with over 7 years in the hospitality industry, seeking to leverage exceptional customer service skills, a deep understanding of food and beverage operations. A proven ability to create a welcoming atmosphere in a dynamic restaurant environment. I am eager to contribute to a team that values guest satisfaction and a seamless dining experience.

Experience:

Wax Vinyl Bar lead Server/supervisor July 2024 – May 2025

Supervised in front of the house operations in a high-volume bar and ramen restaurant, ensuring seamless service and exceptional guest experiences

Trained and mentored a team of servers and bartenders, fostering strong teamwork and improving service efficiency

Performed opening and closing duties, including cash handling, shift reporting, and resolving guest concerns with professionalism

Gibson restaurant group Server/Cocktail server May 2023 – July 2025

Delivered attentive, high-volume service to corporate and private guests, accommodating parties of up to 300 guests per shift

Executed restaurant and private event setups, maintained sanitary workspaces, and ensured smooth flow of service throughout shifts

Supported management by delegating tasks, anticipating guest needs, and consistently providing prompt, personalized service

Sushi by Bou Maitre D August 2022 – April 2023

Greeted and engaged guests, managing seating and reservations to ensure a smooth, upscale dining experience

Collaborated with chefs to time and coordinate multi-course service while accommodating special guest requests

Resolved concerns swiftly and upheld brand standards for presentation, cleanliness, and overall service quality.

Skills:

Problem solving -

Team management

Staff scheduling

Customer service excellence, Time management, Decision making

Proactive

Multitasking -

POS and money handling

Basset certified

Sales

Beverage knowledge

Adaptability

Collaboration

Microsoft 365 proficiency

Education:

Columbia College of Chicago August 2022- present

Senior at Columbia College Chicago, double majoring in Film & Television and Artist/Business Management with a focus on Creative Industries. Passionate about supporting talent and contributing to dynamic, collaborative environments.

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