Registered Nurse Client Support

Kelly Townsend

cell: 587-***-****; ***************@*****.***

CAREER OBJECTIVE: I am looking for a position that will utilize my 20 years experience gained in the workforce, a position that will benefit from the wide array of life experience that I bring. SKILLS

• MS Office with keyboarding approximately 60-75 wpm

• Teaching, Hiring and Onboarding

• Excellent critical thinking, communication and documentation skills

• Works well in a team environment and with minimal supervision

• Effective at dealing with people's concerns in all situations

• Excellent attention to detail

WORK EXPERIENCE

Dispatcher Southland Transportation 2024-present

• Responsible for scheduling/coordinating 300 drivers and Charters as needed

• Ensure school routes are covered in an efficient and fair manner daily

• Ensure all paperwork for collisions and road calls are completed and follow protocol

• Work with service writers and mechanics to ensure all units are maintained

• Handling difficult situations with all school boards, parents and teachers Community Support/support Counsellor House Next Door Society 2024-2024

• Client support including crisis intervention

• ETO Documentation

• Activities related to facility operations

• Medication Administration

• Assisting program participants with daily living skill development towards sustainable community living Scale Operator/Dispatcher Burnco Aggregates and Truckall Depot 2022-2024

• Operate and maintain computerized scales

• Weighed in all truck companies and private vehicles

• Dispatched 100-150 trucks per day to job sites

• Customer Service

• Maintained log books, and records

• Ensured compliance with safety and roadway and environmental regulations Registered Nurse/OH&S Nurse 2019-2021

Medcor Canada, Construction Site

• Provide all medical care, occupational and non-occupational

• Conduct full head to toe assessments on workers

• Worked on the Health and Safety Team

• Conducted safety meetings and site assessments

• Discuss with Heath and Safety Team whether worker is fit to return to duties Registered Nurse/Acting Care Manager/Supervisor 2015-2019 CBI Home Health Care, WCB Claims Management

• Nursing Assessments and Reports for Injured WCB Workers, traveling to workers’ homes in the Edmonton area

• Implement and manage Care Plans in collaboration with case managers and AHS

• Manage LPNs and HCAs, and assess, train, and educate employees

• Conduct joint assessments with OT and PT

• Participate in policy improvement meetings

Registered Nurse//IBD Nurse 2014-2015

Division of Gastroenterology, University Hospital/Alio Health

• Manage coordinated care for IBD patients, both inpatients and outpatients, including peri-operative and post-hospital care

• Work with a multidisciplinary team for patient care coordination and special care needs (medication education, psychological support)

• Monitor lab work, manage specialized therapies (e.g., iron infusions, vitamin injections), and collaborate with Bioadvance

• Educate patients before starting biologics, arrange necessary pretesting (e.g., TB tests, blood tests, chest X-rays), and coordinate medical tests (e.g., CT, MRI, endoscopy)

• Handle patient inquiries, assess for flares, arrange necessary tests, request drug trough levels, and discuss treatment plans with doctors

Registered Nurse (positions at AHS and NorQuest) 2002-2014

• AHS South Palliative Home Care, Henwood Rehabilitation Center

• NorQuest College, Nursing Faculty Member

• Labor and Delivery, Kidney and Dialysis, Pediatrics, Cardiology, Oncology/Surgery EDUCATION

• Year 3 of BA of Arts with a Major in Psychology Post RN Degree

• Bachelor of Science in Nursing/University of Alberta with Distinction

• Diploma in Registered Nursing/Grant MacEwan with Honor

• Additional Courses: Professional Boundaries. Respect in the Workplace, Mentoring and Counselling, Assist/Suicide Prevention WHMIS, H2S Alive

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