Data Entry Customer Service

Transitioning to Office Position to better use my recent education and training

Victoria Frazier

785-***-**** *****************@*****.***

Skills and Qualifications

Excellent office skills, including attention to detail, familiarity with various office procedures and equipment, and ability to learn new tasks quickly. 10+ years of providing excellent customer service, including the ability to problem solve as well as work with difficult customers. Ability to type 45-50 wpm and 10-key by touch.

Work History

Forensic Toxicology Laboratory Processing Technician, Quest Diagnostics Lenexa, KS September 2024 to Current

•Understands the QTN Lab Information System

•Sort specimens by source (hair, oral fluid, urine, etc.) and work list

•Completes Maxilog Data Entry

•Understand and adhere to strict forensic practices core

•Processes urine specimens for regulated and non-regulated testing independently

•Adheres to company policies and procedures

•Scan/image all custody and control forms

•Discards negative specimens

•Performs flexilog on routine urine specimens at 70 CCF's per hour

•Sort samples and distribute them to the appropriate setup hood.

•Manages specimen library within established time frames

•Unpacks and stores reagents and supplies

•Inventories and orders warehouse supply items

•Pick up samples from accessioning and sort samples into appropriate racks

Ace Operator, Hallmark Cards Inc. Lawrence, KS March 2019 to April 2024

•Performs make-readies on the ACE and prepares rails/bars and press set-up.

•Responsible for quality sampling and stacking cards into skids according to register, block outs, salvage, and spoilage.

•In charge of ensuring that the ingredients are in the area for mixing the adhesive.

•Assists the Webtron press operator with press setup and changeover, make-readies, machine adjustments, and routine preventative maintenance procedures.

Customer Service Rep, Maximus Lawrence, KS November 2020 to January 2023

•Answered incoming calls from consumers following all policy/procedures performance standards and protocols

•Assisted consumers with password reset and providing them with health care coverage

• Document scripting that was used when assisting consumers while meeting quality assurance

•Transferred consumer to appropriate designated staff for resolution as needed.

Bottle Line, Standard Beverage Corp, Lawrence, KS November 2014 to September 2019

•Made sure to pick the correct product and the right amount of bottles the retailers are asking for.

•Assisted other departments as needed on the full-case line or ‘oddballs.

•Ensured the work area is clean at the end of each shift

•Made boxes for the next workday consisting of 12 pallets total, sweeping and sometimes mopping.

•Ensured that all retailers/clients received products safely and on time.

Other Work Experience

Documentation Preparer/Data-Entry, Scanning America Inc., Lawrence, KS April 2013 to January 2015

Education

Associate in Office Systems Technology

Mississippi Delta Community College

Certification in Medical Office Assistant Pinnacle Career Institute

MedCerts

Certification in CNA & Phlebotomy

Neosho County Community College

Certification in CMA

Trinity Career Institute

Medical Front Office Assistant Administration Specialists Medical Billing Coding

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