Travev Agent

CAREER OBJECTIVE

To leverage my strong customer service skill and professional experience to ensure smooth, accurate transactions and foster positive client relationships.

EDUCATION

Tacky High School – compete year ( 2021 )

St Monica’s Collage – complete year ( 2022 )

EXPERIENCE

IBEX (2023 – 2025)

-Sales Agent \ Guest Service Agent

Delivered exceptional service to guest, managing check-in and check-out, and customer inquiries

Assisted in managing HR operations including employee records and payroll assistance

Grand Bahia Principe Resort (2022-2023)

-Front Office Agent \ Human Resource Clerk

Delivered exceptional service to guest, managing check-in and check-out, and customer inquiries

Assisted in managing HR operations including employee records and payroll assistance

QUALIFICATIONS& CERTIFICATIONS

City & Guilds Level 2 certified in Mathematics

City & Guilds Level 2 certified in English Language

Caribbean Secondary Education Certificate (CSEC) in Electronic Document Preparation &Management ( Grade ii )

Front Desk and Computer Operation Certified

SKILLS

Soft skills : Problem solving, Active listening, Team player, Time Management, Adaptable, Interpersonal skills

Technical Skills: Microsoft office suite, Customer Database software, Phone and Call Handling Systems

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