Technical Support Customer Service

Zachary Tovar

319-***-**** ****.*******@*****.***

**** ******* **. ***** *****, IA 50613

Summary

Motivated Computer Science student with 2+ years of hands-on experience in system administration, hardware/software troubleshooting, and user support. Strong foundation in Windows and Linux environments, with proven ability to resolve technical issues quickly and communicate effectively with non-technical users. Eager to contribute to an IT Help Desk team by applying networking and support skills in a fast-paced professional setting. Technical Skills

• IT Support & Troubleshooting: User support, hardware & software troubleshooting, network connectivity issues

• Operating Systems: Windows 10/11, Linux (Ubuntu, CentOS)

• Networking: IP addressing, network traffic analysis, basic routing concepts

• Tools & Platforms: Active Directory (basic), Remote Desktop tools, Git, Visual Studio Code

• Programming & Scripting: Python (strong), Java (basic)

• Web Development: HTML, CSS, Bootstrap, GitHub

Experience UPS – Local Sort

Feb 2023 – Present Cedar Falls, IA

• Optimized package flow by improving sorting accuracy and scan efficiency, contributing too faster delivery cycles

• Diagnosed and resolved hardware issues with barcode scanners and label printers, reducing downtime by 20%

• Collaborated across departments to troubleshoot equipment and logistics issues under time-sensitive conditions

• Followed strict safety protocols while managing high-volume inventory systems Slumberland Furniture – Warehouse Worker

Aug 2020 – Jul 2024 Cedar Falls, IA

• Provided technical and logistical support to delivery teams and customers, ensuring real- time updates and resolution of issues

• Troubleshot minor equipment malfunctions and coordinated maintenance requests

• Communicated cross-functionally with internal teams to resolve order discrepancies and system tracking issues

Zachary Tovar

319-***-**** ****.*******@*****.***

2324 Cresent Dr. Cedar Falls, IA 50613

Projects

System Administration Final Project

GitHub – View File(PDF): https://github.com/ZTovar19/

• Built secure virtual lab network with pfSense firewall, WireGuard VPN, DNS Resolver, BIND9, and Active Directory

• Managed multiple Windows and Linux servers for DNS, HTTP/S hosting, user authentication, and remote access

• Configured split tunneling, roaming profiles, port forwarding, and NAT using pfSense and Windows Server 2022

• Troubleshot key mismatches, DNS resolution errors, and firewall misconfigurations with pfSense diagnostics

Education

University of Northern Iowa – B.A. in Computer Science Graduated: May 2025

Relevant Coursework: System Administration, Network Security, Operating Systems Jesup High School – High School Diploma

Graduated: May 2019

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