It Support Customer Service

Josiah Villarreal

San Antonio, TX ***********@*****.*** 210-***-****

Professional Summary

Motivated and adaptable IT support professional with strong customer service experience and certifications in CompTIA A+ and Google IT Support. Skilled in troubleshooting across multiple platforms (Windows, MacOS, Linux) and passionate about providing efficient and friendly tech solutions.

Skills

Technical: Windows OS, MacOS, Linux, Android, iOS, Information Security, Mobile Devices

Soft Skills: Customer Service, Communication, Team Collaboration, Leadership

Tools: Typing, Inventory Systems

Professional Experience

Bakery Specialist, H-E-B

May 2022 – Present

Delivered friendly customer service in a fast-paced environment

Used point-of-sale systems and managed order entry

Maintained organized inventory, ensuring accuracy and restocking

Collaborated with team to resolve issues quickly and efficiently

Warehouse Worker, San Antonio Shoes

Sep 2019 – Jun 2022

Managed shipping operations and organized inventory systems

Operated pallet jacks and assisted with logistical coordination

Maintained detailed records and communicated updates with team

Cashier/Stocker, Party City

Aug 2018 – Sep 2019

Assisted customers with purchases and inquiries

Handled inventory management and restocking

Trained new team members on store procedures

Education

Associates of Applied Science, North West Vista College

Expected December 2024 – San Antonio, TX

Certifications

CompTIA A+

Google IT Support Specialist

Driver’s License

Contact this candidate