Customer Service Administrative Assistant
Resume:
Crystal Harrison
Bonham, TX **418
*******@*****.***
Dear Employer,
This cover is to let you know a little more about me that may not be included in the application or my resume.
I have over 20 years of experience in Customer Service/Call Centers. I would love to step into a supervisory position, but I am also very comfortable stepping into a lesser role in order to learn the specifics of your company before working my way up to another role with more responsibilities.
I am eager to bring my background in Customer Service and my passion for helping people to your company. I am confident that my experience and enthusiasm will make me a valuable asset to your team.
Thank you for considering my application. I look forward to the opportunity to further discuss how my skills and experiences align with the needs of your team. Please feel free to contact me at 214-***-**** or via email at *******@*****.*** to schedule an interview. Sincerely, Sincerely,
Crystal Harrison
Crystal Harrison
1701 Mitchell Drive, Bonham, TX 75418
214-***-****, *******@*****.***
Professional
Experience
ICS (AmerisourceBergen/Cencora), Carrollton, TX (July 2014 – October 2024) Customer Service Supervisor responsible for assisting CSRs with their daily duties and monitoring their performance. Highlights include:
Product Complaints
Order Reviews
Client Communication
Performance Review
United American (Torchmark Corporation), McKinney, TX (Sept 1996 – July 2014) Customer Service Supervisor, responsible for supervising large team of representatives that serviced policy holders with Medicare Supplemental Heath, Group Health Policies, Long-Term Care, Medicare Part D and Life Insurance Products. Highlights include:
Extensive experience with products, policy and procedures for administering customer services.
Extensive functional experience within the customer care organization Relevant LOMA (Life Office Management Association) 280/290/301/PCS391/392/393/ACS100 Training Siemens Open Scape Contact Center (OSSC)
CQIA Certification
Education Austin College, Sherman, TX (Sept 1994 – May 1995): Basic Studies toward Elementary Education
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