Customer Service Sales Associate
Resume:
Olivia Hill
Flowery Branch, GA *****
***************@*****.***
Professional Summary
Hello, I am 21 years old. I am a detail-oriented sales associate with 1 year of experience in retail environments, specializing in customer service and transaction processing. I have proven my ability to enhance the shopping experience through personalized engagement and efficient order management. I am skilled in cash handling and maintaining organized sales areas, with a commitment to delivering exceptional service and training new team members. I have received experience in customer service, having to answer phone calls, and help the customer as much as I can. I’m seeking a remote position where I can grow in my customer service skills.
Authorized to work in the US for any employer
Work Experience
Sales Associate
Carter's-Buford, GA
November 2024 to Present
• Process customer transactions efficiently at the cash register, collect phone numbers, and promote Carter’s credit card offers for qualifying purchases over $50.
• Provide personalized customer service by engaging with shoppers, assisting with inquiries, and interacting with children to enhance the shopping experience.
• Manage online orders, in-store pickups, and Deliver From Store (DFS) orders using Zebra devices to ensure accurate and timely fulfillment.
• Assist with store organization by restocking and recovering merchandise, maintaining a neat and appealing sales floor.
• Receive and process shipments by unloading boxes, scanning inventory, and properly stocking merchandise.
Cashier/Sales Associate
Brook Valley Thrift Store-Lilburn, GA
June 2024 to October 2024
• Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
• Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns, and answering the store phone
• Maintained a clean and organized checkout area; tidying hangers, go-backs, etc.
• Managed cash register drawer and reconciling discrepancies
• Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
• Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
• Maintained knowledge of current promotions, sales events, and store policies to effectively assist customers with their inquiries
Cashier/Dishwasher/Dining
Blaze Pizza-Buford, GA
August 2021 to October 2021
• Entered customized pizza orders accurately and efficiently into the system
• Provided customers with cups, desserts, and other requested items at the register
• Maintained cleanliness and organization of the dining area by collecting trays and cleaning tables between guests
• Assisted in dishwashing duties by transporting trays to the back and helping wash dishes when needed
• Prepared dishwashing station and sinks in the mornings to ensure readiness before opening
• Left position due to relocation out of state
Education
High school diploma
Penn Foster High School-Remote
August 2024 to Present
Skills
• Microsoft Word
• POS
• Retail Sales
• Communication skills
• Time Management
• Basic math
• Customer service
• Phone etiquette
• Organizational Skills
• Cash Handling
• Cashiering
Contact this candidate