Customer Service Data Entry

ANGELA POINDEXTER

Richmond, VA ***** 804-***-**** **************@*****.***

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

●Customer Service

●Multitasking and Prioritization

●Data Entry

●Calm and Professional Under Pressure

●Data Evaluation

●Customer Account Management

●Efficient and Detail-Oriented

●Verbal and Written Communication

Experience

Technical Support/Data EntryClerk 04/2023 to Current

Bizerba USA

●Guided calls using excellent communication skills and decisive approach.

●Scheduled service maintenance for damaged hardware and software.

●Maintained detailed records of daily support activities and resolutions.

●Executed inbound calls to correct departments and provided updates using SAP,SIS,and CRM systems.

●Maintained and organized service box of incoming service request.

●Answered and assisted inbound calls.

Customer Care Associate 05/2020 to 03/2023

Arise Platform Richmond (remote), VA

●Received inbound calls for roadside assistance and other service requests from client's customers and/or client account representatives.

●Made outbound calls to client, client's customers and/or client account representatives for status and clarification purposes.

●Transferred inbound calls or outbound calls to other client designated internal support departments or client account representatives.

●Made outbound coordination to client's independent service providers, such as tow trucks.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

●Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

●Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

●Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations in a remote location through phone lines and computer programs.

Retail Project Manager 05/2016 to 03/2020

Driveline Merchandising Services Richmond, VA

●Coordinate all field activities within assigned regions with the VP of Operations.

●Read and understand plan-o-grams schematics, and blue prints

●Ensure that tasks are performed in an efficient and cost-effective manner and completed on schedule

●Direct fixture crews, vendors, stocking crews, etc. for a new store

●Communicate and resolve issues with the team verbally and in writing

●Resolve preliminary floor set issues

●Build, maintain and promote a strong working relationship with Management and the client

●Manage and accurately enter hours worked for hourly employees/temporary laborers and record in time-keeping utility within the website for associates working under my direction

●Ensure that all work orders and photos are uploaded to the Website at the completion of each day

●Run status reports required to be sent to the VP of Operations each Friday

●Ensure that inventory is properly taken and provide other tasks as directed by Management.

Health Assessment Specialist 02/2014 to 03/2016

Blue Cross and Blue Shield Richmond, VA

●Documented treatment goals and plans in electronic medical records and included assessments and relevant clinical documentation.

●Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

●Documented and managed patient information in computer system.

●Explained policies, procedures and services to patients.

●Coordinated with patients and healthcare professionals to meet patient needs.

●Organized timely and accurate referrals to help patients obtain health care services and access available resources.

●Answered inbound calls, chats and emails to facilitate customer service.

Administrative Assistant 01/2010 to 12/2013

PMUSA Richmond, VA

Administrative Assistant

PM USA Richmond, VA

●Managed clerical tasks for busy Compliance and Integrityoffice with 8 staff.

●Arranged letter and parcel deliveries in collaboration with courier services.

●Stayed on top of tracking procedures by updating databases and spreadsheets.

●Prepared meeting documentation and transcribed meeting recordings.

●Promoted productivity by handling all administrative tasks, including schedules and correspondence.

●Assisted with project teams, including organizing physical and digital files for required recordkeeping.

●Managed incoming and outgoing mail, packages, and faxes.

●Coordinated successful conferences, meetings and special events, including catering and equipment setup.

●Raised funds by organizing multiple events and diligently managed details to meet deadlines.

Education and Training

BBA: Marketing 06/2006

Saint Pauls College Lawrenceville

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