Customer Service Store Manager
Resume:
Denise Scott
Cahokia, IL ***** ********************@***********.*** +1-730-***-****
Professional Summary
Seeking a position with an established organization offering longevity and opportunity for growth and advancement within the Retail Industry. As a Sales Associate, my skills include but are not limited to providing excellent customer service, maintaining a positive work environment, and increasing daily sales.
Work Experience
Store Manager
Check 'n Go Stores-St. Louis, MO
August 2024 to April 2025
Schedule and coordinate meetings.
Conduct employee performance reviews.
Develop good customer relationships.
Participate in recruitment and dismissal processes.
Smooth out problems within the workplace make 125-150 calls
Accept payments via cash debit and money orders Reporting write offs and collections
Assistant Manager
Check 'n Go Stores-St. Louis, MO
July 2024 to April 2025
Schedule and coordinate meetings.
Conduct employee performance reviews.
Develop good customer relationships.
Participate in recruitment and dismissal processes.
Smooth out problems within the workplace
Make 125 calls a day
Substitute Teacher/Teachers Aid/Para
Kelly Education-St. Louis, MO
March 2023 to April 2024
●Redirect the children when needing sensory or redirections on the assignments
●Maintain clean classroom
●Help with bathrooms breaks lunch recess and bus loading
●Helping the children with daily task and life lessons
●Stepping in and assisting the teacher when classrom needs control
ATT MOBILITY-Rantoul, IL
August 2019 to March 2022
●Supervising the daily operations of the customer service department
●Creating a reliable customer loyalty program
●Setting customer service goals for team members and helping them reach those goals
●Interacting with customers and handling customer queries and complaints in a timely manner
●Maintaining relationships with profitable customers
●Making weekly and monthly reports and surveys
●Staying current on the latest industry trends and techniques
Cashier/Csm
WALMART-Rantoul, IL
October 2015 to August 2019
Primary contact person for consumers.
Sold wireless service plans and accessories.
Assisted customers with trouble shooting merchandise issues.
Delivered outstanding sales service retained and gained repeat customers.
Participated in promotions.
Maintained store appearance and inventory.
Created a positive work environment by providing quality customer service to both internal and external customers.
Keep abreast of current practices, company policies, rates, and products.
Processed customer sales.
Provided assistance at the fitting rooms.
Replenished merchandise as needed.
Maintained store standards.
Kept abreast of all promotions and advertisements.
Accepted payments via cash credit debit and check
Assistant Store Manager
KCC WIRELESS CRICKET-Chicago, IL
August 2010 to October 2015
Primary contact person for consumers.
Sold wireless service plans and accessories.
Assisted customers with trouble shooting merchandise issues.
Delivered outstanding sales service retained and gained repeat customers.
Participated in outside sales events and promotions.
Performed daily opening and closing procedures.
Maintained store appearance and inventory.
Created a positive work environment by providing quality customer service to both internal and external customers.
Keep abreast of current practices, company policies, rates, and products. Performed basic janitorial duties (swept, mopped, cleaned carpet, dusted, etc.) Processed customer sales.
Provided assistance at the fitting rooms.
Replenished merchandise as needed.
Maintained store standards.
Kept abreast of all promotions and advertisements.
Education
Paul Roberson High School Chicago - Chicago, IL
June 2008
Skills
•Proficient in Microsoft Word
•Excel
•Power Point
•Access
•Teaching
•Special Education
•Retail Management
•Sales Management
•Classroom Management
•Sales
•Store Management Experience
•Retail Sales
•Cold Calling
•Caregiving
•Senior care
Certifications and Licenses
Substitute Teaching Certification
Contact this candidate