Loan Closer Customer Service

Susan R. Paris

■ 816-***-**** ■ *****.*.*****@*****.*** ■ Lee’s Summit, MO ■

Professional Summary

Highly skilled professional with 10+ years of experience in the mortgage and banking industry. Efficient mortgage loan closer, funder, and post-closer. Expertise in conventional, FHA, and VA loans. Skilled in delivering error-free documentation while providing unparalleled customer experience. Strong analytical abilities, goal-driven, and recognized for accurate and timely closing documentation. Core Competencies

Residential Loan Closing • Loss Prevention, Banking • Reporting • Superior Customer Service • Oral and Written Communication Skills • Self-driven • Goal Oriented • Problem-solving Skills • Time Management Skills • Analytical and Detail Oriented • Flexible and Adaptable • Collaboration and Teaming • Error Identification • Issue Resolution • ITRID/CFPB Regulations • Microsoft Office: Word, Excel, SharePoint, Teams

Employment History

Academy Bank, Kansas City, MO [2023-Present]

Loss Prevention, Fraud Department

• Monitor bank transactions, including practices to reduce financial losses, theft, errors, and other malicious activities.

• Accountable for daily reporting on inbound and outbound wire transfers, ensuring there are no fraudulent events.

• Collaborate with the customer care team, conducting analysis to remove holds from online transfers and reinstating clients’ online banking functions. Polunsky, Beitel and Green, Dallas, TX [2010-2022] Loan Closer (Remote)

• Ensured accurate and efficient preparation, review, and execution of Prime Lending loan documents, maintaining compliance with regulatory standards and customer timelines.

• Recognized for consistent goal achievement, attaining 185% of the monthly goal of 70 loans.

• Exhibited attention to detail, preparing, assembling, and reviewing all required documentation

in alignment with loan policy, underwriting guidelines, and compliance regulations.

• Accountable for requesting wire transfers for closings and providing the title company with the loan package.

• Collaborated with internal teams, borrowers, lenders, underwriters, and third parties to ensure a smooth and accurate closing process.

Hillcrest Bank, Olathe, KS [2007-2009]

Loan Closer

• Accountable for all facets of closing conventional, VA, and FHA loans, including preparing all documentation with strict attention to federal regulatory standards.

• Accurately processed more than 90 loans monthly, consistently exceeding goals. Recognized for creating concise and timely internal documentation. Previous Experience Includes Chase Manhattan Mortgage (9 years) and First Horizon (7 years). Education

Longview Community College, Lee’s Summit, MO

General Studies, Communications

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