Customer Service Data Entry

Anitra Washington

Sugar Land, TX 346-***-**** *****************@*******.***

Customer Service, Unit Secretary, Appointment Clerk

QUALIFICATIONS

CPT, ICD-9, ICD-10 & HCPCS Coding

Medical / Dental Billing

Epic Practice Management

Data Entry / Type 55 wpm

Medical Terminology

CMS 1500 / UB-04 Claim Forms

PROFESSIONAL EXPERIENCE

Registration Intake Agent Remote TTEC Englewood, CO 11/2024 – Current

Duties included: Answering inbound calls. Providing clients with vital information to alleviate their specific needs. Distribute additional resources that provide supplemental help. Verify the geographical location and specific dates per call to ensure help is currently available.

Contact Center Leasing Specialist Remote Rent Dynamics Logan, UT 04/2023 – 10/2023

Duties included: Verified potential residents’ nationwide confidential information: identity, income etc. Schedule property tours, maintenance request, complaints and updating customers demographics. Provided detailed descriptions of property availability.

Ward Clerk Kaiser Permanente West Los Angeles, CA 11/2018 – 12/2019

Duties included: Scheduled tests and coordinates patient care activities in collaboration w/ the RN and other departments to assure timely and appropriate action. Assured availability of pertinent information, i.e., outpatient charts, other hospital records, etc. Coordinated hospitalization transfer and transportation. Assisted members who are less than satisfied w/ their experience by listening and taking responsibility with their scope to ensure that the issue is resolved. Called or faxed prescriptions to the pharmacy. Organized and maintained department files, records, handbooks, manuals, and committee minutes. Collected, sorted, and delivered mail; prepare outgoing mail.

Appointment Clerk Kaiser Permanente Baldwin Park, CA 10/2017 – 11/2018

Duties included: Scheduled appropriate appointment types using the company's guidelines. Answered incoming calls transferring emergent or urgent calls the advice RN. Composed messages to medical staff as well as physicians. Canceled, rescheduled, and updated members’ demographics.

Campus Aide Los Angeles Unified School District Los Angeles, CA 01/2014 – 09/2017

Duties included: Worked with groups authorized to be on the campus before and after school and kept the campus free of unauthorized persons. Directed students and others to act, as necessary, to prevent injury to persons or damage to property.

Care Ambassador/ Dispatcher Securitas Security Services Harbor City, CA 06/2012 – 09/2017

Duties included: Served as a liaison between patients, family members, visitors, and hospital/ clinical staff. Provided exceptional customer service by answering phones, dispatching officers, and coordinating breaks and lunches to ensure all areas were covered. Actively build, improved, and maintained effective relationships with both the clients and guests.

EDUCATION & CERTIFICATIONS

Medical Billing and Coding – American Career College, CA, 06/2018-06/2019

BLS/ CPR Certified- Exp 09/2026

American Career College, Major: Medical Billing and Coding Graduated May 08, 2019

REFERENCES

Available Upon Request

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