Customer Service Support Representative
Resume:
Leonard Daniel
Charlotte, NC 28227
***************@*****.***
SUMMARY
5+ years of distribution center and production experience
2+ years of customer service, sales and, inventory experience
Excellent organizational skills
Highly productive while working under pressure
Exceptionally detail-oriented and able to work with minimal supervision
Proficiency in using computer applications
High level of integrity
Physically capable of performance standards
Team player who is assertive, goal-oriented, positive and, self-motivated
WORK
EXPERIENCE
Atlanta Flooring design- Warehouse Receiver and Associate Charlotte NC December 2020 - present
Efficient in attendance and work schedule time.
Efficient in receiving merchandise and making a precise decision on Missing, Damages and, count of all merchandise.
Efficient in returns, receivers, and work orders, within the computer systems
NTW - Warehouse Sales/Support Representative
Charlotte, NC November 2018-March 2020
Met and exceeded NTW performance standards for quality control and customer service.
Organized and managed physical inventory as well as associated documentation.
Increased sales through effective communication of products and services.
Maintained all aspects of tire sales and order management. HMS Host- Warehouse Receiver
Charlotte, NC January 2017-September 2018
1
Leonard Daniel
7715 Krefeld Glen Dr.
Charlotte, NC 28227
***************@*****.***
Provided excellent service to internal and external customers.
Received, processed and, distributed merchandise and supplies to stores.
Complied with delivery schedules; accurately, timely, and efficiently.
Executed ticketing process according to company standards.
Pulled, prepared, and stocked shipments.
Monitored orders for accuracy.
Managed accurate inventory for warehouse operations.
Assisted in the transportation of orders and returns between the warehouse and stores.
Identified damaged and expired products.
WORK
EXPERIENCE
RJ Reynolds Tobacco Co.- Production Supervisor
Winston Salem, NC January 2015-January 2016
Supervised teams working in shifts & contributed to their development through consistent coaching.
The delegated task to the team.
Reached challenging deadlines by managing the production floor.
Achieved manufacturing, quality, cost, delivery, and occupational health and safety targets.
Hanesbrands, Inc.- Packing and Shipping Coordinator Winston Salem NC December 2014--January 2015
Maintained warehouse inventory by tracking orders, packing, and shipping.
Recognize defects and errors quickly to avoid shipping delays.
Responsible for organizing, sorting, and transferring goods from one location to another.
Monitored company packages from start to finish. EDUCATION August 2007- May 2012
2
Leonard Daniel
7715 Krefeld Glen Dr.
Charlotte, NC 28227
***************@*****.***
Bachelor of Business Management Studies
North Carolina Central University-Durham. NC
3
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