Human Resources Loss Prevention

Elizabeth Mattera

SUMMARY:

Warranty claims processor with experience in U.S and Canada claims. Experienced with over 7+ years in automotive dealership operations and with G Suite, AS400, FCA warranty software (Reynolds & Reynolds). Responsible for ensuring policies and procedures have been followed instruct the dealer how to maintain audit proof claims, FCA Warranty. Excellent time management and organizational skills with proven success in meeting goals and deadlines.

SKILLS:

Auto Service Management

Human Resources

Documentation Review

Loss Prevention

SharePoint

Google Suite

Employee Orientation

EDUCATION:

Macomb Community College, Associate’s of Applied Science-Health Information Technology, 2024

Macomb Community College, Associate’s Degree General Studies, 2022

EXPERIENCE:

Kforce

General Motors

Jan 2025-Present

Warranty Analyst

Perform daily updates to the Labor Information System (GMLID)

Work with the Dealer Business Center (DBC) to resolve warranty claim rejects

Maintain Tables/Data in SAP system

Work with the Labor Time Group to resolve labor time guide issues

Perform other related duties as required

Accenture

March 2023-Present

Pre-Auth Agent MVP Warranty

Expert in all software complaints with Chrysler and Maserati.

Implemented training of new employees and regional area managers.

Chrysler and Maserati per auth agent. request submitted through Dealer Connect and Field Connect. Price part entries, Global Connect, Direct Contact with Dealer Service Managers regarding all Pre-Auth Requests.

COIN, DC Mail, Service Library, Dealer Assist, ensure all policy and procedures are followed, Specialty Vehicle Experience, FCA warranty Software Tools Experience, Star Parts, Policy and Procedure Manuals, Dealer Network Information, Share Point, (WIC), SAM, Knowledge Base, Service Library.

Maserati/FCA

May 2016-March 2023

Warranty Claims Processor

BOL'S, Pre auth, Warranty inbox, U.S./Canada, V08 recall, Fiat, Alfa, Fleet Floater for Warranty Center Review and process warranty claims, direct contact with WAM & AM, Direct contact with the dealership warranty admin & service manager to review claims for payment.

Ensure policy & procedure has been followed instruct the dealer how to maintain audit proof claims, FCA Warranty

Prestige Cadillac

June 2014-April 2016

Warranty Processor

Dealer track / Reynolds & Reynolds GM Global Connect, JV.

Entries open/close repair orders, CCCONE, Bill all insurance companies.

Deal directly with insurance agents.

Warranty submissions write (Purchase orders post EFT's Checks Cash Loss Prevention) Body shop / Service Schedule

Complete daily clerical duties parts.

Merollis Chevrolet

May 2011-June 2014

Body Shop Office Manager/Service Department Assistant

Loss Prevention.

Customer Service.

Cash Handling.

Deductible per All Insurance Companies.

Reynolds and Reynolds.

CCCONE Billing.

Greet Customers.

Open/Close Repair Orders.

Deal Directly with Agents/Adjusters All Office Duties.

David’s Bridal

October 2006-April 2009

Customer Service Rep/Shipping & Receiving Manager

Quality Control

Loss Prevention

Training

In charge of Cash Wrap

Greeted and Registered Brides Sales Consultant

Village Building Company

June 2001-April 2006

Sales Associate

Purchase Agreements

Handled Cash Deposits

Showings Closings

Walk Through Color Selections

Mortgages Loans Sales

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