Customer Service Representative
Resume:
Jordan Gray
Beaumont,TX 77703
*************@******.***
Executive Summary: Committed Customer Service Representative with experience helping a variety of Customers for over five years. As a detail-oriented professional who works well under pressure. I meet deadlines and quotas and increase customer satisfaction.
Skill:
Excellent communication skills
Active listening
Problem-solving
Product Knowledge
Empathy and Patience
Adaptability
Time Management
Objective: Dedicated and results-driven Customer Service Representative with a track record of exceeding customer satisfaction targets. Highly organized and detail-oriented Call Center Specialist with a proven ability to handle high volumes of inbound calls. Customer service professional with a proven record of handling all products and transactions in a fast and friendly manner.
Work Experience:
Patriot Security EOC
09/2024 - Current
Provide prompt and courteous customer service via phone, email, and live chat. Efficiently resolve customer inquiries and complaints by understanding customer needs and providing accurate information. Successfully de-escalates difficult customer situations with a professional and empathetic approach.
Maintain detailed customer records within CRM system.
Collaborating with other departments to resolve complex issues.
Achieve high customer satisfaction ratings by consistently exceeding customer expectations.
Manage a high volume of customer interactions with a focus on timely resolution.
Texas Department of Criminal Justice 02/2022 - 01/2024
Processed inmates files, taking disciplinary measures, maintained order in the jail, inspected cells, prevented drugs and contraband and escorted prisoners.
Conn’s Distribution Center
12/2013 - 05/2017
Provided efficient customer support via phone, email, and live chat, addressing inquiries regarding products, services, and billing. Successfully resolved customer complaints by actively listening to concerns, identifying root causes, and offering appropriate solutions. Maintained a high level of customer satisfaction by consistently exceeding service standards.
Proactively identified opportunities to improve customer experience and provided feedback to management.
Education:
Texas Department of Criminal Justice Leader Development Division Pre-Service phase I course for Correctional Officer II Certification
Jesse H. Jones High School
09/2002 - 05/2006
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