Data Entry Customer Service

DEESSENCE BARNABY

*** * *** ****** **** A Conroe, TX 77301 936-***-****. ***.*************@*****.***

OBJECTIVE

To become your next medical records coordinator.

EXPERIENCE

**/**** - ******* ******er Care Representative (CCR), Customer Service Representatives Alight Solutions, Spring, TX Responsible for explaining program benefits and requirements to clients and/or advisor staff as necessary. Resolves problems and complaints. Presents findings and provides status updates to the management team and/or Director of the ISS. Assists in the oversight and development of eligibility functions which includes recommendations for development of training, operational policies, and procedures. Monitors completion of referred precertification cases by field Advisors. Provides quality improvement opportunities to the Eligibility Operations-Field Operations (EO-Field Ops) to ensure eligibility determination and benefit issuance are timely and accurate according to state and federal regulations.

06/2020 - 07/2022 Mortgage Processing Clerk SourcePoint Mortgage, Houston, TX Responsible for assembling, administering and processing your loan application paperwork before it gets approved by the loan underwriter.

03/2018-06/2020 The Marker Group Houston TX, Managed and Collected Medical records for major litigations and lawsuits. Contacted Dr. offices, Hospitals, Labs and Radiology departments. Called, Faxed and requested records through Portals.

02/2017 - 02/2018 Accounting Clerk Majewski Transportation, Houston, TX Process Payroll, Process reimbursement checks, and commission checks for sales agent Data Entry Process and Create Spreadsheets for meetings and month end reports Answering Phones, filing, faxing.

12/2016 - 02/2017 Staff Accountant Questco Industries, Conroe, TX Process payroll taxes for multiple companies with over 20, 000 employees Process withholding taxes Data entry for accounting department.

04/2013 - 12/2016 Specialist II/Supervisor of Admissions Lone Star College System Admissions Assistant Part Time Staff Assistant/Data Entry Assist students with scheduling and general questions Answer incoming calls to the admissions office Schedule and prepare packets for new student orientations Data entry for Adult Education Department /Manage 5 part time student workers.

03/2010 - 04/2011 Administrative Assistant IKON Office Solutions, Houston, TX Administrative Assistant Typing, presentations, spreadsheets, and databases Department mail distribution and records management Prepared meeting documentation (binders, pamphlets & reports) Order supplies, answering phone, & projects as assigned All other administrative Duties.

2009- January 2010 Coventry Houston, TX Customer Service duties as deemed necessary Check Scanning and distribution Representative Answered inbound calls for Medicare call center Insurance Benefits Verification. Claims Advisor/ Processor Internal and external customer service Data entry for claims processing.

09/2006 - 08/2009 Customer Service Representative Aon Hewitt, The Woodlands, TX Answered inbound calls for Medicare call center Insurance Benefits Verification. Claims Advisor/ Processor Internal and external customer service Data entry for claims processing.

EDUCATION

12/2015 Accounting Associates Degree Lone Star College System, Houston, TX

05/2011 Legal Secretary Certification Vocational School Certificate, Houston, TX

05/1999 High School Diploma Conroe High School, Conroe, TX Mathematics Major

LEADERSHIP

I managed 11 student workers while working as the supervisor of Admissions at Lone Star College System

OCCUPATIONAL LICENSES, CERTIFICATES AND TRAINING

05/2011 Legal Administrative Assistant Certification

07/2023 Notary Public Commission State of Texas

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