Customer Service
Resume:
Jamaila solone
US
*************@*****.***
Willing to relocate to: New York, NY - New Jersey - Philadelphia, PA Authorized to work in the US for any employer
Work Experience
Community school director assistant
The Leadership Program - Brooklyn, NY
March 2022 to March 2024
1. I do administrative and clerical tasks such as scanning or printing 2. Running errands to the post office or supply store. Cargo Agent
Swissport International Ltd. - Newark, NJ
September 2021 to January 2022
I took orders from customers and arrange transportation of the freight to the loading platform. Food Assembler
Amazon.com - Edgewater, NJ
July 2021 to August 2021
Worked on an assembly line with a team to assemble and package food such as salads and sandwiches by following the customer guide.
Driver Helper
UPS - Secaucus, NJ
December 2020 to June 2021
assisted company drivers with the delivery of products or equipment to customers and clients. loaded and unloaded products or equipment and maintained an accurate record of deliveries. Package Handler
Amazon - Queens, NY
August 2020 to October 2020
Made sure all packages are properly packed and loaded. Followed written and verbal instructions from the warehouse manager. Prepared packages for delivery using scanners, handheld printers, and packing materials. Used common warehouse tools, including pallet jacks, dollies, forklifts, hand trucks, and conveyor systems.
Education
High school diploma
samuel j. Tilden high school - Brooklyn, NY
September 2016 to June 2020
Skills
• Packaging (3 years)
• Retail (2 years)
• Housekeeping (1 year)
• Commercial Cleaning (1 year)
• Food Service (Less than 1 year)
• Customer service (5 years)
• Retail sales (Less than 1 year)
• Heavy lifting (3 years)
• Load & Unload (2 years)
• Warehouse Experience (3 years)
• Basic Math (4 years)
• Pallet Jack (Less than 1 year)
• Assembly (2 years)
• Computer Skills (1 year)
• Microsoft Word (1 year)
• Stocking (2 years)
• Food Preparation (Less than 1 year)
• Organizational Skills (5 years)
• Order Picking (2 years)
• Data Entry (5 years)
• Google Docs (6 years)
• Customer support (4 years)
• Windows (6 years)
• Adobe Acrobat (1 year)
• Babysitting (8 years)
• Typing (1 year)
• Microsoft Outlook (Less than 1 year)
• Graphic Design (1 year)
• Social media management
• Shipping & Receiving
• Administrative Experience
• Analysis skills
• Hospitality
• English
• Communication skills
• Computer literacy
Languages
• English - Fluent
Assessments
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Warehouse safety — Proficient
March 2023
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Professionalism — Proficient
August 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
October 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Forklift safety — Proficient
December 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Recruiting — Proficient
March 2023
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Conscientiousness — Proficient
March 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
September 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Warehouse safety — Proficient
August 2022
Using safe practices in a warehouse setting
Full results: Proficient
Dog & cat groomer — Proficient
July 2022
Dog and cat grooming in a salon setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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