Help Desk Operations Manager

AFIKA SONKWENYE

CONTACT

*********@*****.***

065-***-****

** ********* ****** ******* ****

erties Germiston 1401

PERSONAL DETAILS

Marital Status : Single

Nationality : African

Gender : Female

SKILLS

Customers service, IT help desk,

Procurement, Telephone,

Interpersonal, Computer literacy,

Commitment, Ability to multi task

, Communication, Focus on

getting things done,

Understanding of basic IT

terminologies, Understanding of

Sales terminologies,

Understanding of basic financial

Terminologies.

REFERENCE

Zikhona Madikazi - "Studio 88"

Manager

*******.**********@*****.***

078*******

Hlulani masunga - "SA Taxi

development finance "

IT Operations Manager

********@******.**.**

073*******

Noxolo Ntshitshi - "Herbalife"

Supervisor

062-***-****

Betty Mankga - "Kenfore

Engineering & Project

Management "

Hr managet

**@*******.**.**

011-***-****

2021 -

2022

OBJECTIVE

i am a highly driven individual who has academic background and work ethics. I hold N6 Qualification in Financial Management from Ekurhuleni west college that I obtained in 2020. I have a passion for working with people and meeting targets. I am looking for an opportunity in finances sales and IT fields because of my previous experience I have. I have worked in a sales environment for four years and I also worked as an IT and Asset Administrator (intern) and my duties, experience and skills are listed below. I am looking for an opportunity that will allow me to grow and am willing to learn new things.

EXPERIENCE

SA TAXI Development Finance

IT Asset Administrator (intern)

IT Assets procurement

Supplier management

Negotiation of prices

Capture assets on DTA and Excel

Capture assets on spreadsheet

Allocate IT hardware to users

Capture assets for users

Count the IT stock

Do Quotes for IT related purchases (Network,

hardware, software, firewall)

Receipt Invoices

Load Fraxion -Capital Expenditure

-Settlement Request

-Travel Request

-Expense Report

-Credit Note

-Purchase Request

-Supplier Take On

Log cases for users

Answer the Helpdesk telephone

Unlock users on Windows and Acquire

Reset password for users on AD and self service

IT first line Support

Changing of toners

Allocating toners

Loading new users

Reset passwords on Hive, Tial and Rewards

attend to walk in users at IT and provide

assistance

2017 -

2020

2019 -

2022

28/09/2022

-

1

January

2023 -

08/2023

-

2018

2020

2024

Studio 88

Sales person

Selling of products to consumers

Confirm of stock

Promotions store items to customers

Merchandise

Till cashier

Answering of store Telephone

Conduct lay buys

Capture of customer information

Provide Quality customer service

Reports for stock counted

Herbalife

Senior Consultant

Selling Herbalife products

Exercise

Training customers

Jr promotions

Promoter

I do promotions different brands e.g wine, alcohol tasting, checkers Sixty 60, Mtn

Hisense

Hisense Ambassador

I'm a hisense ambassador i sell Tv's, Audios and

all home appliances for Hisense.

Kenfore Engineering & Project Management

Finance intern

Cash Payments

Supporting Evidence

Cash Receipts

Bank Reconciliation

Processing Payments made to Creditors &

Reconciling Creditors

Managing Petty Cash

Stock Taking / Asset Management

Reconcile supplier statements

Prepare financial statements

Vat calculation

Budgeting and standard costing

Calculating timesheet

Payroll sage

EDUCATION

Alafang Secondary school

Matric

12

Ekurhuleni west college

Financial management

N6

Ekurhuleni west college

Diploma in Financial Management in progress

Contact this candidate