Control Room Customer Service
Resume:
Nov **** - Jul 2021
Aug 2024
Aug 2024
Nov 2024
NTOMBIKAYSE MILLYCENT
MATSHIYA
12A Willow street, Kempton park Johannesburg 1619
068******* ************@*****.***
Objective
Highly organized and results-driven professional with a proven track record in control room operations, administrative tasks and customer service. Adept at monitoring systems, resolving issues and ensuring smooth operations while maintaining a positive customer experience. Seeking a challenging role where I can leverage my skills to contribute to a company ‘s success.
Experience
Diamond Plaza Johannesburg
CCTV & Control room operator
Monitoring and registering all the vehicles that enter and exit the premises. Dealing with alarmed related complaints and ensure documents are filed in order. Monitoring Ivms, HikCentral Control & Cathexis Cctv camera systems and report any unusual activity to the managementsupervisor.
Respond efficiently to radio checks, keeping a record any incidents, reports and violation alarms & duress alarms and log in any threats.
Tracking trucks and light vehicles from point A to point B and online information management systems. Perform high control room tasks with high efficiency and respond to alarm signals promptly also provide excellent customer service.
Acting supervisor and a team leader overseeing security operations managing verifying that all security procedures and policies are adhered to.
Ace Group Crown Mines, Johannesburg
Customer service representative
Maintain accurate records of customer interactions, requests and resolutions in a CRM and help system. Provide exceptional support through phone, email and chat, ensuring timely and professional responses. Stay updated on company policies, industry best practices and customer services trend to provide top- tier support.
Identify common customer pain points and work the team to improve workflows and response efficiency. Assist in updating and managing customer FAQs knowledge bases and self-services resources. Worked with internal teams to promptly address, resolve customer concerns and maintain housekeeping in the workplace.
Ace Online sa Crown Mines, Johannesburg
Administration assistant
Assisted with project management tasks, tracking progress and coordinating resources to meet deadlines.
Organised and maintained electronic, paper filing systems to support efficient office operations and ease of information retrieval.
Schedule and prepared for board meetings including preparing agendas and manage reconciliation processfor warehouse returns of faulty units.
Opotimised workflow through effective departmental coordination, follow up on outstanding quotes and delete to reduce stock ageing.
Prepared and edited correspondence, reports and presentations to support executive communication. Education
Wise Guy Security
Security
Grade EDC
PSiRA Registered
Security
Grade BCDE
Luntu Training Centre
Nov 2024
Jan 2023
Nov 2018
Security
Grade B
Luntu Training Centre
Certified competency of CCTV & Control room
Ekurhuleni West College
Electrical infrastructure
Level 2
Petit high school
NQF 3
Grade 11
Skills
• Access control system • Data capturing & Office software • Customer service • Basic bookkeeping • M & E Fundamentals certification • CCTV monitoring skills & surveillance • Organisational skills and conflict resolution
• Attention to detail & multitasking • Attentive listening skills • Emergency & file management • Data Quality knowledge certification • Fire safety knowledge & First aid knowledge • Teamwork and collaboration • Telephone etiquette and De-escalation • Security operations and security management • Verbal and writing communication
• Operating of switchboards • Report writing and incidents reports • Punctual and critical thinking • Basic computer skills [Word, Excel, Powerpoint, Outlook] Personal Details
Date of Birth : 22/06/2001
Nationality : South Africa
Gender : Female
Driving Licence : EC
Languages : English, Afrikaans, IsiNdebele & Sepedi
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