Customer Service Administrative Assistant
Resume:
Taj-Wayne
Bailey
Taj-Wayne Bailey
Golden Grove,
Lydford P.A
St. Ann.
*****************@*****.***
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Skills
High degree of confidentiality, professionalism and attention to detail. With over three years of experience working in the customer service industry, I have developed a strong command over customer service and communication skills.
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Experience
Housekeeping Supervisor/Linen Room Controller
Sandals Dunn’s River
February 2023 – June 2023
Supervise Housekeeping staff.
Assign housekeeping tasks.
Prepare team members worksheets for daily room
servicing.
Inspecting rooms and public areas.
Managing equipment and supplies.
Evaluate staff performance.
Answering guest queries and ensuring guest requests are met.
Receiving guest request and answering queries.
Ensuring that all guest requests are logged and completed within 15 minutes.
Training and motivating staff.
Customer Service Agent
IBEX Global Jamaica
March 2021 – February 2023
Maintain high degree of professionalism and confidentiality.
Answer customer inquiries.
Process returns and refunds.
Handling customer complaints.
Troubleshoot technical issues.
Answering queries and concerns about the company products and services.
Receptionist
HEART/NSTA Trust (Beechamville Vocational Training Centre) July 2018 – November 2020
Support the Administrative Assistant in the coordination of the administrative functions of the department.
Process payment vouchers.
Maintains a filing system to facilitate easy access and retrieval.
Answering the telephone, screened calls and directed callers and visitors to relevant personnel.
Assist with the preparation of monthly reports.
Manages the flow of correspondence to ensure timely response to requests.
Process trainee applications.
Performs any other duties that may be assigned by the manager, administrative Assistant, accounting officer and other supervisors in the department from time to time.
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Education
HEART NSTA/Trust
Certificate
Air Conditioning and Refrigeration Level 2
HEART NSTA/Trust
Diploma
Business Management Supervision
HEART NSTA/Trust
Certificate
Business Administration Level 2
HEART NSTA/Trust
Certificate
Customer Service
Optimum Customer Service Consultancy
Certificate
Customer service Training
CXC
CSEC Certificate
8 Passes
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References
Rackel Broomfield
Executive Housekeeper
Sandals Dunn’s River
****************@*****.***
Yvette Jones
Assistant Executive Housekeeper
Sandals Dunn’s River
**************@*****.***
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