Salesforce Developer Business Applications

Rohita Jakkana

(rohitajakkana@408-***-**** gmail.com

SALESFORCE DEVELOPER/ADMINISTRATOR

PROFESSIONAL SUMMARY

I am a highly skilled Salesforce Developer with over 9 years of experience in the Salesforce.com CRM Platform. I excel in architecting and developing scalable business applications and has a strong track record of assembling and leading engineering teams while providing mentoring and technical leadership. My expertise lies in designing and building Salesforce solutions, integrating various business and production systems. Additionally, I possess extensive knowledge in Salesforce Administration and Customization.

I hold H4 EAD status and do not require sponsorship. I am available to interview immediately and work in a hybrid or remote setting.

Core Competencies:

• • • • • • • • • • • 10+ Architecting Assembling Strong Hands management. Extensive Salesforce.Familiarity Extensive salesforce. Familiar Experience ups. Excellent organization years on Knowledge with Leadership working experience experience of com (with in Both and and experience and the creating workflows leading the building REST individually use experience in use Salesforce and of in in detailed and version analyzing developing engineering of in Interpersonal scalable and custom the SOAP) as in Salesforce.configuring process Administration control well. Role organization business lightning Salesforce teams, Hierarchy, documentation tools skills, com Salesforce.applications. providing components like CRM Team web processes, and Custom Git Platform services Customization. player and com mentoring and Profiles and Team to converting with deployment as as meet the well a Foundation ability consultant. SLDS and and business as technical public business integrating CSS to process work framework. Server. requirements. Groups workflows leadership. effectively on 3rd issues creation party into for with services and Future exact all user levels with Follow of TECHNICAL SKILLS

Server Technologies: Apex, SOQL

UI Technologies: Visual Force, Lightning Components, HTML5, JavaScript Web Services: REST, SOAP

IDE: Force.com IDE, Eclipse, Sublime.

Tools: Data-Loader, Workbench

Others: XML, JSON

CAREER PROGRESSION

MUTUAL OF OMAHA • Omaha, NE(Remote) JAN ‘22 – PRESENT SALESFORCE DEVELOPER

RESPONSIBILITIES:

• • • • Developed Sales Designed sales Integrated and Collaborated solutions improved processes Cloud within and third-and functionality, with maintained lead implemented and the party sales management. ensure Sales applications stakeholders resulting complex Cloud data custom integrity environment. Salesforce in with Apex to a 20% gather Sales within classes, increase workflows, Cloud requirements Sales triggers, using in Cloud. sales process REST and and team Lightning and translate builders, efficiency. SOAP Web APIs, them and Components validation enabling into effective seamless rules to Salesforce enhance to automate data flow ENVIRONMENTS: Lightning Components, Salesforce CRM, Sales Cloud, Apex, REST Api, Flows ACCENTURE • Multiple clients (Remote) MAR ‘18 – JAN ’22 SALESFORCE DEVELOPER

RESPONSIBILITIES:

• • • • Developed management, Implemented workflows, Created empowering Designed information and and cross-reducing between maintained customers custom enabling implemented cloud average Sales Service proactive solutions with Salesforce and custom self-case Cloud Service integrating customer service handling Knowledge Apex console Cloud, options triggers support time components Sales ensuring articles by and and Cloud and 20% reducing workflows and data a opportunity and and 15% implemented consistency improving Lightning improvement support to synchronize data Flows ticket agent and Einstein with in a volume to efficiency. unified Service customer streamline account Bots by customer within Cloud 25%and satisfaction case contact . case Service view. resolution scores. Cloud, ENVIRONMENTS: US BANK • San Francisco, Lightning CA Components, Salesforce CRM, Marketing Cloud NOV ‘16 – MAR ‘18 SALESFORCE DEVELOPER

RESPONSIBILITIES:

• • • • Optimized load Created leadership Implemented rules, Developed generation times to and ensure by Sales with and processes, maintained 15% and deployed data actionable Cloud managed and security leading performance improving custom custom insights Salesforce and to Salesforce a Lightning compliance overall 10% and by security refactoring reduction enabling user reports Flows within experience. settings, data-to in inefficient and streamline sales the driven dashboards including Sales cycle decision-Apex Cloud time. opportunity profiles, code within environment. making. and Sales permission management SOQL Cloud, queries, sets, providing and reducing and quote sharing sales data ENVIRONMENTS: Builder, Visual SOQL, REST Force Audience services, Pages/Journeys, Builder, Components etc. Automation Advertising & Controllers, Studio, studio, Email Apex Lightning Language, Studio, Triggered Components, Apex Classes/Sends, Salesforce Controllers, Data Extensions, Communities, Apex Triggers, Connectors, Apex, SOQL, Triggers, Contact SOSL, INTEL CORPORATION• Hillsboro, OR JULY ‘13 – NOV ‘16 SALESFORCE ADMINISTRATOR/DEVELOPER

RESPONSIBILITIES:

• • • • • • • Worked Events Developed application. Created hierarchy Created Created Enabled Provided and various email Workflow on Chatter the requirements. various Tasks. various training templates Profiles, for rules Apex Salesforce.the to Organization and Business classes, and Roles, defined inbound com and Controller users Standard Page related and emails about Layouts to classes effectively tasks, Objects using the and system. email Visual and including configured communicate Apex alerts, Force Triggers Accounts, and for the clients field Permissions with for updates. Contacts, various the and users customers. functional based Reports, in the on Organization. the Dashboards, needs Organization in the ENVIRONMENTS: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL PROFESSIONAL CERTIFICATIONS

CERTIFIED SALESFORCE PLATFORM DEVELOPER – I

CERTIFIED SALESFORCE PLATFORM APP BUILDER

CERTIFIED FORCE.COM DEVELOPER (DEV 401)

CERTIFIED SALESFORCE ADMINISTRATOR (ADM 201)

CERTIFIED SALES CLOUD CONSULTANT

CERTIFIED SERVICE CLOUD CONSULTANT

FIELD SERVICE LIGHTNING CONSULTANT

DEVELOPMENT LIFECYCLE AND DEPLOYMENT DESIGNER

EDUCATION

Jawaharlal BACHELOR OF Nehru TECHNOLOGY Technological IN ELECTRONICS University, & COMMUNICATION India ENGINEERING

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