Entry-Level It Hardware Support

Suprava Panda *************@*****.*** 479-***-****

Bentonville, AR, USA https://github.com/supravajpanda Objective

Enthusiastic and self-motivated graduate in Electronics and Telecommunication Engineering with a strong foundation in web technologies, hardware repair, and troubleshooting. Eager to apply technical skills in an entry-level IT or hardware support role while continuously learning and growing in the technology field. Skills

Hardware & Troubleshooting:

Mobile Repair: Certified training in Android mobile repair

Computer Hardware: Beginner-level knowledge of computer installation and small hardware fixes

Troubleshooting: Basic hardware/software diagnosis and repair Software & Web Development:

Web Technologies: HTML, CSS, JavaScript

Programming Languages: Basic Python

Tools & Technologies: Git, VS Code, Responsive Web Design Soft Skills:

Problem-Solving, Teamwork, Quick Learner, Adaptability Education

Bachelor’s degree in Electronics and Telecommunication Engineering from BPUT, Odisha

Diploma in Electronics and Telecommunication from SCTE & VT, Govt of Odisha

Certifications and Experience

Completed Smart phone service training (Hardware/Software/OCA Lamination)

PGDCA from Computer Point (Sponsored by Dept of Higher Education, Govt of Odisha)

Continuing to work in Bentonville Public School, Bentonville, Arkansas Role: Substitute Teacher

Duration: April 2025 to continuing...

Work Duties:

o Provide classroom instruction and support across grade levels in the absence of regular teachers.

o Maintain a positive and productive learning environment while adapting to different subjects and student needs.

o Implement lesson plans, manage classroom behavior, and engage students in creative and interactive learning.

o Communicate effectively with students and staff, demonstrating patience, adaptability, and professionalism.

Worked in LG Electronics Service Center, Bhubaneswar, Odisha Role: Technical Officer

Duration: 2005 to 2008

Work Duties:

o Using LG’s proprietary service management software to log customer complaints and service requests.

o Generating new service jobs, assigning tasks, and tracking progress. o Updating job status, documenting completed work, and closing service requests after resolution.

o Communicating with customers to understand their product issues. o Providing guidance on product usage, troubleshooting, and maintenance. o Addressing customer complaints and ensuring timely service o Collaborating with other service engineers and technicians. o Documenting repairs, parts replaced, and service history. o Coordinating with the LG service center for spare parts and warranty claims.

Projects

Virtual Network Creation During Natural Disaster (College Project)

Developed a system for creating virtual communication networks in disaster- affected areas.

Implemented network topology strategies to maintain connectivity when physical infrastructure is compromised.

Focused on emergency communication resilience and rapid deployment. Extracurricular Activities

Drawing and painting

Creative design

Teaching kids as a private tutor

Languages

English, Hindi, Odia

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