Customer Service Representative

Emily R. Menefee

941-***-**** ● Nashville, TN ● *************@*****.***

PROFESSIONAL SUMMARY

Friendly and results-driven sales and reservations specialist with a passion for creating seamless and memorable guest experiences. Skilled in engaging with potential guests through phone, email, and chat to convert inquiries into bookings while delivering warm, personalized service. Adept at maximizing revenue through strategic upselling, managing reservations with precision, and utilizing CRM and cloud-based systems. A natural people-person with a strong background in hospitality, leasing, and client relations, dedicated to making every interaction effortless and enjoyable. Thrives in welcoming, family-oriented environments and is eager to contribute to a team that values connection, authenticity, and exceptional service. EXPERIENCE

Sales Associate & Customer Service Representative Sept 2023 - Present In Good Company Nashville, TN

● Manage in-store operations, ensuring an exceptional shopping experience through personalized customer interactions.

● Organize, stock, and maintain a clean, welcoming retail environment to enhance customer engagement.

● Handle client inquiries, process transactions, and resolve concerns to ensure high levels of customer retention. Full-Time Caregiver 2021 - 2023

Cross Country Coach 2020 - 2022

Lakewood Ranch High School Lakewood Ranch, FL

Leasing Consultant Jul 2019 - Sept 2020

AvalonBay Communities Los Angeles, CA

● Ranked as the top leasing consultant nationwide for AvalonBay Communities for two separate months.

● Achieved top leasing agent status at the largest apartment community in Los Angeles during the COVID-19 leasing market.

● Conducted property tours, showcased available units, and guided prospects through the leasing process.

● Implemented persuasive sales techniques, exceeding occupancy and revenue goals.

● Provided virtual tours and remote leasing solutions, maintaining high conversion rates during pandemic restrictions.

● Maintained detailed knowledge of unit availability, pricing, promotions, and market trends to optimize customer experience. Sales Associate & Customer Service Representative Dec 2015 - Jan 2017 Fleet Feet & Anthropologie Bradenton, FL

● Delivered high-touch customer service, assisting clients with product selection and purchases.

● Developed expertise in athletic footwear fitting, conducting gait analyses to recommend personalized solutions.

● Built strong customer relationships through attentive service and personalized shopping experiences. Education

Bachelor’s of Art - Minor: Education & Kinesiology 2014 - 2018 Southeastern University Lakeland, FL

Core Competencies

● Sales & Reservations Expertise

● Experience with Salesforce & CRMs

● POS Systems & Data Entry Software

● Social Media Management & Brand Deals

● Revenue Maximization & Upselling

● Virtual & In-Person Property Tours

● Reservation & Payment Processing

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