Customer Service Data Entry

MARY BUTOLPH

Sparks, NV ***** 775-***-**** ***************@*****.***

Summary: I oƯicially retired from Washoe County School District in June of 2021, after working with them for 22 years. I primarily worked with children in special education, for the severe and profound, teaching them life skills. The last three years of my career with education, I worked in the Administrative OƯice doing secretarial work and administrative assistant in the health clinic with many responsibilities. Since leaving Washoe County School District, I have worked several temporary positions in customer service, scheduling, and oƯice management. I have worked with a variety of software systems, handled busy multiple phone lines, and scheduling. I am seeking full- time permanent opportunities where I can utilize my skill set to help your organization meet it’s goals.

Skills:

Customer Service

Multi-line phone systems

Data Entry

Conflict Resolution

Time Management

File maintenance and Organization

MS OƯice Suite

Work Experience:

Manuel Martinez for Voya (Insurance Broker) – Temporary OƯice Manager Reno, NV

01/2024 – 08/2024

Worked as an OƯice Manager for Manuel Martinez who owns his own Insurance Brokerage as part of Voya. Manuel was out of the oƯice frequently meeting with prospects and clients.

I was responsible for managing the oƯice, handling incoming calls, responding to customer requests/questions, gathered and processed paperwork, and processed loans and withdrawals.

Drafted corporate correspondence and email communications ensuring that all necessary information and legalese was included.

Prepared and delivered meeting packets.

Sent out birthday cards to his clients that included approximately 4,000 recipients.

Monitored oƯice supply inventories, and re-ordered oƯice supplies as needed.

Ad-hoc projects as necessary, including maintaining/updating Excel spreadsheets. Cad Pest Control – Customer Service Specialist/Scheduler (seasonal worker) Reno, NV

04/2023 – 10/2023

Managed high volume of calls roughly 200 – 300 calls/day.

Provided excellent customer service by creating a positive experience for the customer by answering their questions and inputting service requests – including location, services to be rendered, and any other information the technician may need.

Scheduled service technicians for service requests based on location and skill set.

Tracked information utilizing spreadsheets.

Data entry in system.

NCCI via RPI Temps – Temporary Operations Specialist Reno, NV

08/2022 – 11/2022

NCCI opened a second location in Reno, they are an insurance company, and I worked with them in coordinating service technicians to repair residential and home damage from catastrophic events such as hurricanes, fires or water damage.

Provide customer service and schedule appointments for technicians and inspections.

Performed quality control virtual inspections by using video software to review the work of the service technician, notify technician if additional items need to be completed or fixed, and/or approve work completed.

Closed out projects that were successfully completed so the technician would be paid out.

Data entry

Dickson Realty – Assistant to the Property Manager Sparks, NV

06/2021 – 09/2022

Dickson Realty is a real estate brokerage firm that also provides property management services for over 300 rental properties.

Answered multiple phone lines, assisting customers with questions and directing them to the appropriate agents.

Set up appointments for property viewings.

Cold calling.

Assisted the property manager in getting rental applications and lease agreements executed.

Assisted with rent collection and documented payments.

Responsible for maintaining paper and digital files.

Software: Google Chrome, MS OƯice Suite, Dropbox, Folio, Excel Washoe County School District – Assistant Special Education Teacher / Front OƯice Secretary / Admin Assistant to Health Clinic

02/2000 – 06/2021

Most recent 3 years I worked in the front oƯice as a secretary and assisted the health clinic with administrative functions.

Handled phones.

Greeted and assisted visitors.

For 19 years I worked as an Assistant Special Education Teacher working with the most severe cases. I worked to create an educational foundation that students could use to gain life skills.

Education:

Northern Nevada Real Estate School – Certificate in Real Estate and Property Management TMCC – Associates in General Studies

Piner High School - Diploma

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