Registered Nurse Call Center

Claire Wilson, RN

**** ****** ***** · Santa Rosa, CA 95405

707-***-**** · ️ ********@*****.***

Professional Summary

Compassionate and experienced Registered Nurse with over 20 years of progressive experience across clinical, corrections, case management, and advice call center settings. Proven ability to manage complex patient needs, provide effective triage and health education, and onboard new nurses. Recognized for sound clinical judgment, patient advocacy, and autonomous practice. Core Competencies

● Acute and Ambulatory Care

● Patient Advocacy & Education

● Telephone Triage & Disease Management

● Nurse Onboarding & Mentorship

● Case Management & Care Coordination

● HIPAA & Regulatory Compliance

● EMR & Documentation Proficiency

● Chronic Disease Management

● Strong Interpersonal & Communication Skills

Professional Experience

Align Recovery Center – Santa Rosa, CA

Registered Nurse

May 2024 – Present

● Administer medications and monitor patients in a residential recovery setting.

● Perform regular safety rounds and record vital signs per protocol.

● Utilize EMR systems to track patient care and progress.

● Train and orient newly hired nursing staff to workflows and standards of care. Community Care – Case Management

Registered Nurse Case Manager

September 2017 – May 2024

● Managed care for up to 50 clients with chronic health conditions, including HIV/AIDS, diabetes, and renal failure.

● Coordinated services under the Medi-Cal Waiver Program, ensuring access to comprehensive care.

● Served as a primary advocate for vulnerable patient populations. Kaiser Permanente Vallejo – Appointment and Advice Call Center Staff Nurse III

July 2006 – September 2017

● Provided telephonic triage and health maintenance advice in a high-volume call center.

● Maintained strict compliance with HIPAA and patient confidentiality standards.

● Supported ongoing training initiatives and peer mentoring.

● Consistently met service quality benchmarks and performance metrics. Education

Associate of Science in Nursing

Excelsior College – New York, 1989

Licensure & Certifications

Registered Nurse – State of California

Basic Life Support (BLS) Certified

Professional Highlights

● Promoted to Staff Nurse III at Kaiser Permanente for excellence in patient service and triage.

● Recognized for leadership in onboarding and mentoring new nurses.

● Committed advocate for patient-centered care across varied populations and healthcare settings.

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